Shalin Raina Email and Phone Number

Seasoned professional with 6 years of Experience in banking & financial sector with expertise in strategies to manage credit losses & delinquencies.•Comprehensive experience in deployment of robust collection infrastructure including expansion of agency network across region , setting up of collection systems and analytical tools with the required focus on litigation strategies.•Maintaining consistent service standards to ensure delivery of organisation service levels at all times.•Competent in monitoring performance of team,monitoring of costs & associates across region of operations also ensuring to cement healthy relationship between teams and associates towards accomplishing organisation goals . •Possesses excellent interpersonal communication and organisational skills with proven abilities in training & development,Team management,customer relationship management,planning and execution.Specialization--Retail collections -Collection Operations-Legal initiatives-Risk mitigation and control-Process Enhancements-Collection strategies & Policy-Team leadership