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PROFILE INSIGHTS:I am a highly motivated and results-oriented professional with experience in diverse functional areas ranging from sales, business development, customer service and training, in both B2C and B2B environment. Working in different markets in India and overseas exposure in my global account management role as well as knowledge gained through research & analytics, have together, sharpened my ability to comprehend local challenges and cultural nuances, which in turn have allowed for greater adaptability and superior results.At the core of all the varied roles I have done, lies the CUSTOMER ! I passionately believe in the power of PEOPLE, who help make experiences come alive for the customer! Over my 20+ years of work experience, I have leveraged my people skills, emotional intelligence, ability to influence, resilience and calmness in times of adversity and ability to stay self-motivated and energized, to create valuable connects with customers, including those at the CXO levels, create successful teams and achieve aggressive business goals . Managing change, working like a start-up, quick ramp-ups, innovative & simple solutions, flawless execution & quality focus while ensuring business results have been some of my accomplishments across roles.It gives me utmost satisfaction to be able to make a positive difference in the lives of people around me, whether by way of creating bespoke solutions to solve a critical problem or identifying new areas for extending business relationships for Microsoft.
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Account DirectorMicrosoft Feb 2018 - Jul 2023Gurgaon, IndiaThis role entails planning and presenting a clear vision of customer success as they make strides in their digital transformation journey. Orchestrating such deals require leveraging C-level both inside Microsoft and at customer-end as well as drawing on the technical & industry acumen of virtual teams, and hence these become my core responsibilities. Attaining business outcomes that propel customer satisfaction on the one hand and consistent, repeatable achievement of revenue and consumption targets on the other, are my key deliverables. The entire range of Microsoft products and services, with particular focus on cloud, is available to power this progress. -
General Manager - Govt. Business DevelopmentVodafone May 2016 - Jan 2018GurgaonAs a part of the Government Vertical under Vodafone Business Services , I handled end-to-end portfolio of select ministries and their respective State Departments, Pan-India. My key responsibility was to develop a growth strategy focussed on both financial gain and customer satisfaction for my portfolio. Extensive research, participation in relevant forums, networking with potential Partners, Funding Agencies & Consultants were some of my critical tasks. I was equally accountable for identifying needs, proposing specific solutions to the Ministries/State Departments and ensuring execution of the strategic intent. While driving engagements & empanelment with various stakeholders & nodal bodies, and proposing solutions, the thrust was on creating specific opportunities that can lead to revenue generation and improved market share for Vodafone. -
Global Account ManagerVodafone Global Enterprise Jul 2013 - Apr 2016New Delhi, IndiaI got my exposure to strategic sales, global landscape, virtual teams as well as virtual customers, in this role, and it was indeed very enriching! I was required to ensure that the 8 clients I was responsible for, globally, not only continued to stay with us but also gave us more opportunity to grow our business with them. I therefore met the financial & operational global account objectives by developing annual revenue plans, gathering information and insights on these customers to ensure the plans were relevant, keeping customer’s priorities in mind, engaging with senior leadership at client’s end for their sponsorship, getting the plans implemented on the ground and driving customer satisfaction all through the journey. -
Enterprise Customer Service Head, DelhiVodafone Jul 2011 - Jul 2013DelhiThis role was very challenging, given the high volume of transactions and the complexities of dealing with various different types of Organizations ranging from Multi-national companies, to SME to Government, and also very satisfying. The satisfaction was partly because of the opportunity for me, as an erstwhile training professional, to actually put ‘talk’ into ‘action’ and partly also because it was a general management role that allowed me to work on multiple fronts at the same time! While continuing to handle customer interactions especially with the C-level of Organizations directly, I was alongside engaged in creating and deploying back-end processes for smooth service delivery and service assurance, influencing and monitoring deliverables of Internal Suppliers/Partners such as Call Center and Back office to ensure high quality service standards and dealing with cross functional teams to align them with our objectives for increased customer satisfaction. Very often, besides owning & managing end-to-end customer relationship with Enterprise Accounts, we were also able to have meaningful business conversations that led to more revenues flowing in.
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Global Service ManagerVodafone Global Enterprise Jun 2010 - Jul 2011New Delhi Area, IndiaI stepped back into the B2B business through this role which was both strategic and operational in the customer service domain. As the GSM I was responsible for charting out proactive as well as service improvement plans for the customers at a global level, and then have those executed by virtual teams across the globe. I also had the dual role of Field Service Manager, assisted by a team of 6 senior Service Managers. We had to ensure that all MNCs or Global Accounts in Delhi region, were serviced and retained. Relationships with the CXO level and other Influencers in those accounts, were managed mostly by us directly while the entire back-end support had to ensure the same for the whole account. Business grew at the back of superior service, in these accounts.
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Sr. Manager, Training.Vodafone Oct 2002 - May 2010New DelhiThe Training & Quality roles across Gujarat, UPW and Delhi were highly action-oriented as I had the privilege of stepping into those at a time when the Organization was poised at inflection point. I therefore experienced the start-up phase while setting these functions up from scratch, where quick action on the ground for immediate gains was of essence and also worked through the high growth and stabilization phases, when quality and long-term views became equally important.I managed very large teams, handled huge transitions and scale-ups, introduced innovation in learning methodologies to keep up with the rapid pace of change in telecom sector, leveraged technology to keep up, helped scores of frontline staff at various touch points to ‘live’ customer service and above all, enjoyed the journey as much as the outcomes.
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Territory ManagerIndiacom Directories Ltd., Pune & Ahmedabad Sep 1995 - Aug 2002Pune & AhmedabadI spent seven years working in two markets of Pune & Ahmedabad, selling space for yellow pages in the B2B segment. Additionally I got exposure to help with designing and development of content for some of the publications. These were years spent roughing it out on the streets and in large corporates as well, thus laying a strong foundation for future years, and developing a sense of customer first, in those early days.
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Executive MarketingDalal Street Communications Ltd., New Delhi Nov 1994 - Jun 1995New DelhiThe company organized seminars conducted by eminent international experts in the field of advertising and management and I had to sell this concept to the corporate clients and get them to pay and participate in these events
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Research AssociateC.A.M.S, New Delhi Dec 1992 - Jun 1995New DelhiMy key responsibility was to assist in the preparation of training material and also coordinate with other colleagues to help bag consulting projects from Corporates and Public sector undertakings.
Shalini Prasad Skills
Shalini Prasad Education Details
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School Of International Studies, Jawaharlal UniversityInternational Studies -
Miranda House, Delhi UniversityEconomics
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Mother'S International SchoolScience
Frequently Asked Questions about Shalini Prasad
What is Shalini Prasad's role at the current company?
Shalini Prasad's current role is Enabling Digital Transformation for Enterprise customers.
What is Shalini Prasad's email address?
Shalini Prasad's email address is sh****@****one.com
What is Shalini Prasad's direct phone number?
Shalini Prasad's direct phone number is +91.99850*****
What schools did Shalini Prasad attend?
Shalini Prasad attended School Of International Studies, Jawaharlal University, Miranda House, Delhi University, Mother's International School.
What are some of Shalini Prasad's interests?
Shalini Prasad has interest in Children, Economic Empowerment, Reading Management And Self Help Books, Education, Environment, Visiting Places Of Tourist Interests, Health.
What skills is Shalini Prasad known for?
Shalini Prasad has skills like Training, Service Delivery, Business Development, Telecommunications, Team Management, Vas, Customer Service, Call Centers, Crm, Vendor Management, Managed Services, Strategy.
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Shalini Prasad
Senior Training Consultant At Lowe’S India | Learning And Development | Talent Management | Psychometrics And Behavioural AssessmentsBengaluru -
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