A dynamic, results-oriented Manager offering focused leadership to drive sales and profitability in highly competitive markets. Consistently achieve performance goals through enthusiasm, tenacity and initiative, which complement knowledge / expertise in>Team Building / Staff Training>Purchasing / Inventory Management>Quality Assurance / Control>Facilities / Safety Management>Customer Service / Guest Relations>Cost Containment / Control>Policies and Procedures>Continuous Performance ImprovementNoted for outstanding communications skills, both with guests and staff; resolve problems quickly and equitably to ensure happy customers and happy employees.Diligent, detail-oriented Operation Assistant knowledgeable of office functions.Excels at multi-tasking in a fast-paced environment, completing projects within time and budget constraints.Superior customer service, and computer skills with proficiency in MS Word, Excel and Outlook.
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Area Operations ManagerTambuah Mas Oct 2019 - PresentSingapore -
Event Sales SpecialistSentosa Development Corporation Aug 2019 - Oct 2019Golf Club -
Beverage ManagerM Social Singapore Apr 2018 - Jun 2019 -
Service Training ManagerM Social Singapore Jul 2018 - Mar 2019 -
ManagerChili'S Apr 2017 - Mar 2018Tanglin Mall And Resort World Sentosa -
Operations ManagerDw Workshop | Bistro | Event | Retail May 2016 - May 2017Rochester Singapore
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Operations ManagerShiraz Feb 2015 - Feb 2016SingaporeTo report to General Manager on operation for Shiraz Mazzeh , Central Kitchen and Catering such as ; ◦ Sales projection ◦ Profit and Lost report◦ conceptualizing on daily and monthly promotion ◦ maintenance, purchasing, incident report, staff performance and training.◦ Manage 50 full time and part time members of all ages for Shiraz Mazzeh , Central kitchen and off-site caterings/events. (responsible for manning/set up for Laneway, Blissout and F1 set up)◦ Assist General manager to ensure that the business of the company is conducted in accordance with organizational requirements for quality management, food safety safety, legal stipulations, and general duty of care.◦ Responsible for the safety & hygiene of all food products produced and supplied by the company. ◦ Responsible for ensuring good manufacturing practices on the production floor.◦ Responsible for maintaining and enforcing FSMS.◦ Responsible for the overall safety & well-being of the workers.• Updating POS systems price change and new items to the systems. Responsible on Back office support on sales reports(Raptor)
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Founder3 Aces Services Jun 2009 - Jul 2015Consultants in Food n Beverage for Bar and Cafe.Event management, cocktail training and menu consultant.
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Operation AssistantChandler Corporation Jan 2010 - Dec 2014*Work closely with HR Director on operation needs; office maintenance, purchasing, submit payment on operation purchasing and budge report on expenses quarterly.*A certified first aid responder for the company in due case of health emergency in need *Ensure day to day general upkeep, cleanliness and maintenance of the office facility and cafe*Responsible for office facility and café standard operation procedure manual and execution*Ensure a high standard of service, food and beverages by regularly interacting with staff, guests and seeking feedback for improvement*Responsible in serving and preparation for Guest, CEO and Chairmans food and beverages in the office or meeting*Responsible on social gathering events for company on monthly basis such as team building event and social night every 1st Friday.*Conduct cocktail and coffee training to all colleagues that serves Chairmans around Asia.*Achieved excellence in Guest relationsCreate cocktail, mock tail and hot beverages for cafe.*Was presented as a Creative Minds Award for year 2010.*Responsible for Café, pantry and office operation cost.*Aliasing with front desk and team assistant on daily operation needs*Aliasing with suppliers and vendors on invoicing and purchasing for café, pantry and office supply.*Conceptualizing on daily and monthly menu on food and beverages with
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Assistant Operations ManagerCock'S Feathers Pte Ltd Jan 2009 - Dec 2009Far East Square•To report to General Manager and Director on operation needs; Sales projection, Profit and Lost report, Conceptualizing on daily and monthly promotion, maintenance, purchasing,e-mail reports on daily operation sales , incident report and staff performance.•Conduct training programs for new staff on all aspects of customer service and food and beverages management.•Dealing with customer complaints,organizing corporate functions and Cocktail Workshop.•Create House Cocktail, Beverages and Food Costing, beverage and Snacks Menu.
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Bar ManagerAzzucar Latin Club Nov 2007 - Jan 2009Clark Quay• To report to Club Manager on operation needs; maintenance, purchasing ,e-mail reports on daily operation sales to Directors, incident report and staff performance.• Aliasing with contractors and designers on renovation of the club as per Director vision.• Regular maintenance of store inventory, aliasing with suppliers and distributors.• Conducting training programs for new staff on all aspects of customer service and food and beverages management.• Assisting Club Manager on conceptualising on daily and monthly promotion campaigns.• Dealing with customer complaints, enquires and organising corporate functions.• Create House Cocktail, Beverages and Food Costing, Beverage and Snacks Menu.
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Bar ManagerBull Frog Bar Jul 2006 - Nov 2007Bukit Timah
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F&B SupervisorSentosa Development Corporation Aug 2003 - Jul 2006Sentosa -
Assistant ManagerSpinelli Coffee Company May 2000 - Jul 2003SingaporeAll scope of managing an outlet, customer service and barista duties -
CaptainStars Restaurant Sep 1998 - May 2000Singapore, SingaporeAll scope of bartending
Sham Ibrahim Skills
Sham Ibrahim Education Details
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MdisDiploma In International Business -
Monks Hill Sec School -
Farrer Primary School -
Singapore Emergency Responder AcademyFirst Aid Responder -
Ascendo ConsultingWsq Food Hygiene Cert
Frequently Asked Questions about Sham Ibrahim
What company does Sham Ibrahim work for?
Sham Ibrahim works for Tambuah Mas
What is Sham Ibrahim's role at the current company?
Sham Ibrahim's current role is Area Operations Manager at Maxwyn F&B.
What schools did Sham Ibrahim attend?
Sham Ibrahim attended Mdis, Monks Hill Sec School, Farrer Primary School, Singapore Emergency Responder Academy, Ascendo Consulting.
What skills is Sham Ibrahim known for?
Sham Ibrahim has skills like Food, Inventory Management, Menu Development, Event Planning, Team Building, Hospitality, Management, Microsoft Excel, Event Management, Food And Beverage, Microsoft Word, Microsoft Office.
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