Shamala Devi Email and Phone Number

Provide First Level Application support for internal global users (America, Europe, Asia Pacific and Oceania countries ) *Internal GE Employee*Troubleshoot on issues related to mobile devices for Enterprise usage, setup( PING ID) for Multi factor authentication Performing standard operation environment (SOE) on new laptop and assist with re imaging Utilising service application tools such as BOLD 360, B2B,Mobileiron -MDM( Mobile Device Management Portal) OneIDm, Active Directory and Global Service now for attending to end users chat queries and documenting purposes Performing software application troubleshooting for Avaya soft- phone, MS Office- Outlook, Skype, Word, Excel, Ms Teams, Exchange, Mobile-iron(Mobility Management), McAfee,VPN F5 Client, MyApps & MyApps plus Which is an Internal GeneraL Electric application for Company network and proxy connection (Works more like Virtual private Network Assisting end user with software installation, drivers update, network, browser and network printer troubleshooting Properly escalate unresolved queries to 2nd level support accordingly and track, route, redirect problems to correct resources.

Diagnose and troubleshoot issues with Office clients, Active directory, Internal server restarts and printer configurationAssisting program coordinators with website update for Fulbright Student exchange scholarship program Responsible for weekly board meeting arrangements (sitting arrangement, food/refreshments, meeting minutes and preparing agenda booklet according to Executive Directors instructionWork closely with Executive director to update weekly expenses for Fulbright program coordination Responsible in managing Interview arrangements and database management of all Fulbright and Education USA Candidates Managing scholar database for selected Educational USA candidates Work closely with American Embassy IT to resolve issues with internal applications and Fulbright, Macee Website for latest updates

First Level Application support for internal global user (America,Europe, Asia Pacific and Oceania countries ) *DHL Employee*Respond to user requests by telephone/email/Service Managementtool (e.g. Global Service Now) in a professional manner, ensure usersreceive assistance in timely manner within the targeted SLA Help users via First line technical support, Troubleshoot computerdesktop issues, Printer, Active directory and Internal applicationRecord incident / Service requests/ Mandatory information andensure that they are properly logged into the ticketing tool (Global Service Now)Assist to setup user Mobile (iPhone & Blackberry) with Enterprise setup