Manager- Quality And Field Service
CurrentQuality Management:- Establishing and overseeing quality control processes and procedures throughout production- Developing and implementing quality assurance programs to ensure products meet specified standards- Analyzing quality data and metrics to identify areas for improvement- Collaborating with engineering and manufacturing teams to resolve quality issues- Ensuring compliance with relevant industry regulations and internal quality policies- Developing supplier product quality and their sustainability - adopting and sharing AVK’s core values of Quality, Innovation, Reliability, Sustainability and Customer Focus. Field Services:- Managing the field service team responsible for installation, commissioning, and maintenance of AVK valves at customer sites- Providing technical support and guidance to field service technicians- Coordinating field service activities to efficiently respond to customer needs and requests- Evaluating field performance data to identify opportunities for product enhancements or process improvements- Communicating with customers to understand their satisfaction levels and address any concernsGeneral Duties:- Budgeting and resource planning for the quality and field service functions- Recruiting, training, and managing the performance of the quality and field service teams- Reporting on key performance indicators and metrics to leadership- Collaborating cross-functionally with other departments to optimize processes- Staying up-to-date on industry trends, technological advancements, and best practicesThe Manager of Quality and Field Services plays a critical role in ensuring AVK Valves delivers high-quality products and exceptional customer service throughout the product lifecycle.
