Shameka Dowd Pmp® Email & Phone Number

-- Manages projects valued over $5M focusing on on-time deliverables-- Identifies and feeds leads to sales team-- Fosters cross-functional relationships to achieve client goals-- Establishes go forward scalable processes to increase ROI-- Communicates and deploys engagement model to meet internal and external targets

-- Managed 185 accounts and consistently met on time metrics (98%)-- Led strategic QBRs with executive leadership to illuminate achievements/ROI, resolve issues, and outline next steps-- Uncovered new sales opportunities with existing clients-- Served as client's partner in alignment of metrics to achieve goals

Cary, NC

-- Employed scalable processes to improve efficiencies by 22% (avg) while lowering costs-- Provided a consultative relationship to define client needs and goals-- Developed and deployed clients change management roll-out plans-- Collaborated with internal and external teams to manage implementation projects and maintain timelines-- Facilitated difficult.

Cary, NC

-- Provided front line support via phone, email, and chat -- Developed best practices for a support team scaling by over 100% while mentoring team members-- Collaborated with stakeholders to improve outage processes to minimize client disturbance

Cary, NC

-- Provided front line support via phone, email, and chat -- Hosted weekly teleconferences to train clients in various solutions-- Coordinated the planning and delivery of onsite learning for clients

Durham, NC

-- Provided business support to CEO and executive management team-- Collaborated with management to annually evaluate and update continuing education classes and programs