Shana Pearson Email & Phone Number

Bedminster

• Claims Service Administrator
• Provide risk management services to 17 national insurance companies representing over 164,000 claims and $3.5 billion in reserves through use of proprietary matching technology
• Act as the Subject Matter Expert (SME) to integrated mail operating systems through Multichannel Communication Management (OMS) software and Kofax Capture and Kofax Transformation Modules
• Assist in assessing daily inbound mail and allocation of work to meet company 48 hour… Show more Claims Service Administrator
• Assist in assessing daily inbound mail and allocation of work to meet company 48 hour service level agreement
• As community chair responsible for organizing department monthly activities

• Built customer relationships by means of using collaborative dialog to understand customer wants and needs
• Provided a level of service that customers value, and an experience that distinguishes Tiffany & Co. from its competition
• Answered and responded to customer calls and emails regarding products and service in a timely and qualitative manner
• Maintained customer records

• Provided excellent customer service for a creative quality experience
• Responsible for overseeing daily operations of store and coordinating the activities of up to 15 crew members
• Maintained and updated data for each shift to ensure compliance with health department and company regulations

- Researched and maintained database for over 500 event participants- Edited, revised, and helped with the production of power points, brochures, invitations, and mailings for promotional events- Composed briefings for in staff meetings for Light The Night Walk and Man & Woman of the Year.