Shana Cody Email & Phone Number

United States

In this role I assist customers with their automotive needs.Duties include: Sales, service advice, answering phones, processing payments, ticket creation, handling fleet tickets.

In this role I was placed on temporary contract with a Fintech company.Created and developed relationships with new driver partnersWorked closely with senior team on operations, marketing, and managementProvided top notch support to partnersQuickly identified and addressed various issues to generate strong satisfaction levelsConducted new driver presentations, onboarding, and provided support for new driversKept open communication while working remotely to create seamless productivity

Washington, District Of Columbia

Created and developed relationships with new driver partners, and provided support to new drivers Worked closely with senior team on operations, marketing, and managementProvided top notch support to partnersQuickly identified and addressed various issues to generate strong satisfaction levelsConducted new driver presentations and on-boarding Kept open communication while working remotely to create seamless productivity

Potomac, Maryland

Answer phones and greet guestsProcess invoices, payroll, and employee expense reportsCoordinate, complete, and/or review transaction documents/paperwork/forms for completeness, accuracy and adherence to policy and state rules and regulationsPrepare and maintain files for document storage

Washington, District Of Columbia

Establish and maintain client relationships through regular weekly calls.Document client interactions and track record of ongoing/historical efforts.Monitor client ticketing queue, research and follow-up on relevant concerns.Identify and address trends that may impact client service levels.

Wheaton, Maryland

Delivered a high level of customer service and enhanced the customer experience.Effectively and efficiently managed Custom Framing and Ready to Made.Handled and carefully responded to all customer inquiries and provided excellent customer service through active listening.Provided excellent customer service and an experience that exceed customer expectations.

Cleveland, Ohio

Represented and championed the voice of the customer to ensure a customer-centric mindset/ approach.Provided direction to the customer service teams ensuring KPIs are achieved and customer issues are completely resolved.Drove performance through ongoing coaching, training and development of Customer Service leads and supervisors including succession planning and solution finding for full employee engagement.Established clear and measurable goals for the customer service teams; developed applicable metrics and tracked achievement of goals.

Cleveland, Ohio

Established policies and procedures balanced against the overall business priorities.Balanced workload with available workforce and delivered key objectives through innovation, flexibility, and creativity.Developed and implemented strategies and processes that improved service deliveryEnsured operational standards are in place.