Shana Cody Email and Phone Number

Summary#Customer Service -- Improving Efficiency within the Organization and facilitating customer experiences that blow away competitors and customers minds. I know how to develop and implement long term and short term process improvement strategies. Possess track record of improving team operations through devising unique process optimization initiatives#RESULT: Build customer relationships that promote retention and loyaltyI’ve worn many hats at large and small organizations and appreciate the realities faced by both employees and managers. In reaching for any interim goal, it is essential to understand the complete vision and goal of organization, and then to drive resources to complete and achieve those objectives. My expertise includes sales generation and productivity improvement to turbo-charge customer retention & acquisition.#RESULT: Skilled at delivering a totally different experience; one that customers remember and talk about fondly for a very long time. I am especially interested in bringing my abilities to a growth minded organization, helping to improve current practices and policies to optimize organization potential. What I’ve learned as a Customer Service Representative is extremely valuable to all organizations.Specialties: Operations Management | Customer Service | Process Improvement | Reporting & Documentation | Administrative Assistant | Team Management | Performance Optimization | Conflict/ Complain Resolution | Record Management | Database Management | High Volume ManagementInterests: Customer Service, Relationship Management, Profit Generation, Business Development