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Shanae Walker Email & Phone Number
Credit and Collections Manager
at
Unitywater
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 71%
Current company
Role
Credit and Collections Manager
Location
Maroochydore, Queensland, Australia
Company size
Who is Shanae Walker? Overview
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Quick answer
Shanae Walker is listed as Credit and Collections Manager at Unitywater, a company with 701 employees, based in Maroochydore, Queensland, Australia. AeroLeads shows a matched LinkedIn profile for Shanae Walker.
Shanae Walker previously worked as Senior Credit & Customer Advisor at Unitywater and Credit Officer at Unitywater.
Company email context
Email format at Unitywater
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Unitywater
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Profile bio
About Shanae Walker
Credit & Hardship Professional - possessing extensive experience in credit and collection operations, stakeholder and team management, and helping vulnerable clients facing hardships.Customer Centric - utilising customer research and improving customer experience. In each of my roles, I have the end goal of ensuring the customer feels heard and take pride in building empathetic and meaningful relationships.Operations Management - Skilled at identifying process and policies improvement opportunities and delivering efficiencies by partnering with cross-functional groups including clients, partners and stakeholders. I understand people – Collaborative, inclusive and empathetic. I think critically; ask ‘why’ often and like to dive deep into problems and solutions.Lead from the front - Mentored and trained team members, with positive results.My Clifton Strengths Top 5 - Positivity, Developer, Input, Empathy & Includer (these strengths compliment my current role and I enjoy my work thoroughly).I’m on LinkedIn to strengthen business relations, make new connections, and discover interesting opportunities. Feel free to connect with me.
Current workplace
Shanae Walker's current company
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Unitywater
6 roles
Shanae Walker work experience
A career timeline built from the work history available for this profile.
Senior Credit & Customer Advisor
CurrentA team member within the Revenue Assurance Team at Unitywater, the Senior Credit & Customer Advisor identifies and provides debt management support to vulnerable customers, including those affected by Domestic Family Violence. The roles and responsibilities from the Credit Officer position remain similar.
May 2023 - Present
Credit Officer
- Was recognised for excellent performance and the vulnerability work in the community and won the ‘Customer Excellence’ award at Unitywater in 2018 and again in 2020
- Supervised a team of credit staff members in the subcontractor organisation - Computershare, guiding and approving reports around payment arrangement and debt recovery questions
- Participated in audits to drive continuous improvement on hardship and domestic family violence policy
- Conducted quality reviews to… Show more
- Conducted quality reviews to identify, develop, and implement operational processes and tools to meet set deliverables
- Demonstrated excellent cross-functional coordination skills whilst liaising with solicitors and other relevant stakeholders
Jun 2017 - May 2023
Acting Credit Manager
I have backfilled in the Credit Manager position on several occasions, between 2017 to present. During 2022, I completed a minimum of 6 months in the role and assisted in the development of domestic family violence guidelines and training for frontline staff, with the goal of keeping our vulnerable customers' data safe.
Jun 2022 - Dec 2022
Acting Customer Contact Centre Manager
Apr 2021 - Aug 2021
Senior Operations Representative
- Servicing as a back-office support for Unitywater, managed maintenance of KPIs for the data maintenance & credit collections teams
- Approved payment arrangements and reported credit figures to Unitywater Credit Manager
- Identified and effectively managed risks inherited in processes and systems, and implemented mitigation initiatives
- Maximised the performance of the staff members against defined SLAs through real-time management, audits, and training and development… Show more
- Maximised the performance of the staff members against defined SLAs through real-time management, audits, and training and development
- Consistently maintained and updated work instruction documentation to meet legal requirements
Nov 2014 - Jun 2017
Team & coworkers
Colleagues at Unitywater
Other employees you can reach at unitywater.com. View company contacts for 701 employees →
PD
Phil Doherty
Colleague at UnitywaterBli Bli, Queensland, Australia, Australia
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PM
Paul Mcsweeny
Colleague at UnitywaterGreater Brisbane Area, Australia
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PE
Peter Eliason
Colleague at UnitywaterGreater Brisbane Area, Australia
View →
PK
Paul Kelly
Colleague at UnitywaterSunshine Coast, Queensland, Australia, Australia
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CB
Cameron Blair
Colleague at UnitywaterTewantin, Queensland, Australia, Australia
View →
CD
Clinton Doman
Colleague at UnitywaterBeerwah, Queensland, Australia, Australia
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DM
Denise Mcgrath
Colleague at UnitywaterCaboolture South, Queensland, Australia, Australia
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ML
Mark Longhurst
Colleague at UnitywaterGreater Brisbane Area, Australia
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JW
Jennifer Wain
Colleague at UnitywaterGreater Brisbane Area, Australia
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AL
Agnes Lennen
Colleague at UnitywaterCaloundra, Queensland, Australia, Australia
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Phil Doherty
Colleague at UnitywaterBli Bli, Queensland, Australia, Australia
View →
PM
Paul Mcsweeny
Colleague at UnitywaterGreater Brisbane Area, Australia
View →
PE
Peter Eliason
Colleague at UnitywaterGreater Brisbane Area, Australia
View →
PK
Paul Kelly
Colleague at UnitywaterSunshine Coast, Queensland, Australia, Australia
View →
CB
Cameron Blair
Colleague at UnitywaterTewantin, Queensland, Australia, Australia
View →
CD
Clinton Doman
Colleague at UnitywaterBeerwah, Queensland, Australia, Australia
View →
DM
Denise Mcgrath
Colleague at UnitywaterCaboolture South, Queensland, Australia, Australia
View →
ML
Mark Longhurst
Colleague at UnitywaterGreater Brisbane Area, Australia
View →
JW
Jennifer Wain
Colleague at UnitywaterGreater Brisbane Area, Australia
View →
AL
Agnes Lennen
Colleague at UnitywaterCaloundra, Queensland, Australia, Australia
View →
FAQ
Frequently asked questions about Shanae Walker
Quick answers generated from the profile data available on this page.
What company does Shanae Walker work for?
Shanae Walker works for Unitywater.
What is Shanae Walker's role at Unitywater?
Shanae Walker is listed as Credit and Collections Manager at Unitywater.
Where is Shanae Walker based?
Shanae Walker is based in Maroochydore, Queensland, Australia while working with Unitywater.
What companies has Shanae Walker worked for?
Shanae Walker has worked for Unitywater and Computershare.
Who are Shanae Walker's colleagues at Unitywater?
Shanae Walker's colleagues at Unitywater include Phil Doherty, Paul Mcsweeny, Peter Eliason, Paul Kelly, and Cameron Blair.
How can I contact Shanae Walker?
You can use AeroLeads to view verified contact signals for Shanae Walker at Unitywater, including work email, phone, and LinkedIn data when available.
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