Shanae Drake Email & Phone Number

New York, New York, United States

• Assisted individuals with autism and other developmental disorders adhere to their established treatment plans• Within a residential setting assisted individuals in developing soft skills and relationships in their everyday activities• Promoted and protected the health, safety, and emotional well-being of the individuals residing in the supportive residence• Worked in partnership with co-workers and medical staff to support all individuals strive toward leading self-directed lives• Communicated effectively with colleagues, stakeholders, and senior program administrators to support overall mission of organization• Accompanied individuals on recreational outings and scheduled medical appointments as needed• Maintained all state mandated and organizational sponsored certifications and trainings• Maintained daily logs and generated incident reports utilizing Microsoft Office software

New York, New York, United States

• Trained store associates in corporate guidelines for merchandise protection in a retail setting• Supported strategies, standards, and processes to implement an Asset Protection strategy to mitigate risk and loss• Worked with store personnel to identify inventory shortage opportunities and recommend solutions• Communicated effectively with shoppers, store associates, local law enforcement and store management• Maintained and generated administrative reports utilizing Microsoft office software

New York, New York, United States

• Worked in an inbound call center environment for New York City Transit Authority’s (NYCTA) Paratransit Services, Access-A-Ride• Received a high volume of reservations request from the disabled and elderly population that utilized Access-A-Ride services• Followed all approved policies and processes to provide superior customer service and meet required call center metrics• Assisted riders with estimated vehicle time of arrival, travel itinerary change requests, cancellations, alternate routes, and voucher request• Logged rider and driver complaints utilizing Microsoft office software and NYCTA agency sponsored databases and Salesforce CRM• Communicated effectively with riders, drivers, colleagues, and call center managerial staff

Queens, New York, United States

• Worked as a facilities assistant within a commercial space and oversaw the cleanliness of assigned spaces• Utilized reporting and inventory systems to request needed materials and notify management of urgent matters• Safely used personal protective equipment (PPE) when handling chemicals and other cleaning supplies• Ensured assigned areas were vacuumed, dusted, swept, and mopped• Support shift lead in completing punch-list items

Queens, New York, United States

• Worked as a Home Health Aide for disabled and elderly patients within their residence• Tasked with accompanying patients to doctor appointments along with their everyday activities, such as shopping for groceries• Entrusted with cooking, cleaning, and bathing patients, depending on their individual needs• Assisted with scheduling medical appointments and ensuring patients took their prescriptions timely• Communicated effectively with patients, their relatives, medical providers, pharmacy staff, and agency case managers• Utilized Microsoft office software to communicate with agency staff and submit daily logs and incident reports as needed