Shan (Sophia) Chao Email & Phone Number

New Jersey, United States

• Provide general support to Assistant In-house Counsel on legal affairs matters related to the Company and its subsidiaries, including but not limited to meeting management, contract management, basic legal issue research, and legal billing management.• Coordinate with the Company’s various outside legal counsels on the company’s various investment projects, litigations, and other legal issues.• Draft company memos and official response letters.• Draft company legal affairs procedures, and other company regulations.Conduct general research on most current legal affairs, risk management, and compliance techniques.

Short Hills, New Jersey, United States

Drive RTW sales and overall client satisfaction by identifying and nurturing client potential. Optimize client experience and increase client retention by implementing a personalized service approach. Enable excellent business growth by building loyal, long-lasting relationships with clients through consistent and meaningful outreach. Utilize double ring system; boutique as well as department system to process the payments.• Steered collaborative efforts with Boutique Director to successfully complete store buys after each runway show.• Reduced turn-around time and generated cost savings by streamlining the repair process and implementing an effective follow-up system.• Met and exceeded client expectations by demonstrating a can-do attitude, leading to an increase in satisfaction ratings and positive reviews.• Led significant increase in new customers and brand ambassadors by creating an exciting and energized atmosphere around product and brand.• Leveraged articulate and comprehensive communications with internal and external parties in a proactive manner, resulting in the achievement of substantially profitable sales.• Delivered valuable insights regarding various key aspects involving modern fashion and trends, in order to optimize overall sales and attract desirable clients.• Took in repairs and communicated with clients in a timely and diligent manner regarding alterations.

Short Hills, New Jersey, United States

Led collaboration with Visual Merchandise, corporate, and management in the design and management of product visual displays, ensuring strict adherence to company visual standards. Utilized the HERO App to provide personalized styling recommendations and complete online orders. Ensured smooth internal shipment receiving, transferring, and store visual setting up while clarifying operation processes to minimize errors by coordinating effectively with coworkers. Anticipated inventory problems and shortages by proactively managing an inventory-tracking system to evaluate deliveries, shipments, and product levels. Collaborated with the management team to analyze daily product and supply levels and developed proactive measures to prevent inventory problems and shortages.• Top 10 Client Advisors in the U.S. of 2020, "Million Dollar Club" member of Fendi Client Advisor.• Surpassed individual and store goals by employing effective cross and up-selling sales techniques and closely monitoring KPIs and CRM requirements.• Improved inventory control procedures by utilizing POS and inventory management systems to oversee stock transfers and inquiries, payments, and customer databases.• Built and maintained strong relationships with existing and potential clients by providing fashion advice and insights on luxury market trends that directly led to increased business.• Exceeded sales goals by creating exceptional customer experience and driving customer loyalty through solid operational acumen and strong client relations skills, resulting in a 130% increase in in-store sales every year.

Short Hills, New Jersey

• Represented the brand through client interactions (in-store and virtually) and acted as a brand ambassador in the community.• Provided prompt, attentive, and knowledgeable assistance to all clients and ensured the highest service standards were maintained at all times.• Assisted with inventory and special projects as needed.

Princeton Junction, Nj

Developed, executed, and monitored highly successful marketing and communications programs across various channels that significantly increased brand awareness and customer engagement. Conducted thorough competitive intelligence, evaluating competitors' product characteristics, market share, pricing models, and marketing and advertising techniques.• Served as Technical Recruiter and developed highly effective strategies to enhance employer branding, resulting in attracting and recruiting top IT talent.• Planned and Implemented digital marketing campaigns through Zoho, JavaScript, HTML & CSS. Fine-tuned email marketing campaigns, installed tracking codes, and tracked in Google Tag Manager.• Defined the company's marketing strategy to drive a highly effective and targeted marketing approach by performing comprehensive market research and trend analyses. Contribute to the creation of creative marketing campaigns across social media, the company website, email, and other platforms.• Improved ROI and increased customer acquisition and retention rates by collaborating with the Marketing Manager and agency partners to optimize the performance of marketing programs.• Enhanced email marketing campaign performance with increased metrics and KPIs such as click-through rates (CTR), conversion rate, and list growth rate by creating visually stunning media content and newsletters using Adobe Illustrator.• Assist in analyzing marketing data (campaign results, conversion rates, traffic, etc.) to help shape future marketing strategies. Craft effective email campaigns to help nurture leads and maintain customer relationships.

Guangzhou, Guangdong, China

• Implemented marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.• Managed end-to-end go-to-market campaign execution process across multiple channels.• Engaged with multiple cross-functional teams and partners to implement marketing programs.• Participated in the contract renewal with Sinopec and prepared the contingency plan in case of an unsuccessful negotiation.• Collaborated with the creative team on copy and creative assets needed for all digital channels and ensured timely delivery.• Cooperated closely with international partners to evaluate their creative requirements and requests.• Provided status updates, issues for discussion, and guidance as appropriate and necessary to ensure accurate and timely program execution.• Managed communications with mainstream media to promote E-cards, developed the promotional plan, and lead the marketing campaign of E-cards.

Master Of Science (Ms), Public Communication

Public Communication has much to offer those looking to work in journalism, public relations, and non-profit organizations. Students can.

Bachelor Of Arts (Ba), Russian Language And Literature