Shan Kwan Cho Email & Phone Number

California, United States

Redmond, Washington, Us

Azure Analysis Services, SQL Server Analysis Services (Tabular, Multidimensional), SQL BI Services, Power BI, Fabrico Address and resolve technical issues for customers by employing collaborative.o Troubleshoot with best practices and transparency across teams and swarmingo Identify cases that necessitate escalation in both technically/strategically.o Create and update incident management requests for product group/engineering group.o Contribute to initiatives aimed at deflecting cases, enhancing automation, and developing digital self-service assets to enhance the overall customer and engineering experience.o Provide support in troubleshooting Microsoft Entra ID (formerly Azure Active Directory) with Azure or OnPrem Analysis Services, ensuring secure and efficient identity and access management throughout the organizationo Foster technical collaboration and engagement beyond the Customer Support Services (CSS) such as Product Group (PG), Support Forums and Technical Channels.o Deliver ramp activities, share knowledge, and provide technical coaching and mentoring.

Bangalore, Karnataka, In

Microsoft Dynamics 365 CRMo Collaborate with different teams in Microsoft clients with excellent consultative/facilitative skills, to analyze, develop, recommend, implement, manage enterprise systems architecture across functioning platform o Assist in configuration/debugging Azure data lake, Azure Synapse Link for data export service, perform data synchronization, validate with SQL Server and provide additional consequences suggestion related with data service o Analyze/Test/Debug iOS,Android, Window Mobile app (Field Service, Sales Mobile, Sales Hub) of customer reported issues o Set up Email/Outlook/Server-side configuration with CRM for internal/external users, configure roles for Authenticated Users o Assist in administering Entra ID tenants to support complex cloud and hybrid environments, optimizing for performance and securityo Provide support in tenant-to-tenant migration, integrating Entra ID with both cloud and on-premises applications to ensure a unified and secure identity management system across the organizationo Escalate with Microsoft Premium team assist customer’s critical needs such as organization outages, migration across platforms and application to Microsoft Cloud (Azure, Office 365, Dynamic 365) o Knowledge transfer for functional/technical specification includes System development, Email/Outlook, Server-side configuration, Omnichannel, Customer Voice, Field Service Mobile App user’s requirements)

Bangalore, Karnataka, In

Microsoft Dynamics 365 CRMo Taking ownership of customer issues reported with monthly quota 40 incidents/ month and investigate problems through to resolution.o Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues across D365 CRMo Apply expertise to resolve more than one issue at a time. Collaborate across teams and technical product issues leveraging global resources as needed to resolve customer issues

Bangalore, Karnataka, In

REI Co-Opo Developed the web app enhancement of REI Order Flow Tool which will be used by merchandise planner/buyer of REI vendors to create, update, various types of purchase order requests.o Built and implemented the enhancement dashboard using Angular, created endpoints included Rest API with SpringBoot framework and well documented with the technical documentation.

Bangalore, Karnataka, In

REI Co-Opo Identified and helped resolve application environment issues, such as connection firewall issues, AWS cloud configuration issues with daily quota with incident SLA structure.o Analyzed when code changes and tested out in QA environments before deployment in production

San Francisco, Ca, Us

School of Nursing( SFSU )Operated simulations in a real time to provide nurses and students get their learning experiences.

Cupertino, Ca, Us

• Developed a native Android application for first grade math per Common Core standards using Zapptitude’s assessment analytics SDK to track students’ application usage. • Sketched product design using Trello, Invisionapp, and Model-View-Presenter. Built and implemented the application using Java and implemented in Android studio.

• Supported services utilizing IP data networks including servers, workstations, healthcare administrative software applications (AeroScout RTLS), printers, VoIP phones, AV Services, building security systems, patient telemetry, and telehealth applications.• Worked with Convergent Technologies partners to provide IT service transition, unified communications, clinical communications systems, telehealth services, Stryker, and Cisco Spark.

San Francisco, Ca, Us

• Helped with the set up and break down of Audio Visual equipment• Provided instructors helping in operation of Audio Visual equipment’s both permanent and temporary and performed other related duties as assigned• Worked with teamwork and inquisitiveness as essential qualities

San Francisco, Ca, Us

• Tutored students in computer-related subjects (Java and Windows OS)• Assisted the Faculty Monitors and the Technical Support Staff with everyday operations

San Francisco, Ca, Us

• Assisted students with computer access-related issues such as creating user accounts, retrieving/changing passwords, and helping students navigate with Linux• Performed basic desktop troubleshooting and network connection maintenance

B.S. Degree, Computer Science

Associate Of Arts And Sciences (A.A.S.), Computer Science