Social Media & Marketing Coordinator, Admin. Assistant & Customer Service Rep.
Northampton, Ma
• Manage all social media platformsManaged the company's social media presence on multiple platforms, including Facebook, Instagram, Twitter, Pinterest, YouTube, LinkedIn, and WordPress. Developed and executed a consistent social media strategy across all platforms, ensuring that all content was aligned with the company's overall marketing goals, while working closely with the CMO.Created and published engaging and informative content on social media, tailored to the specific needs and interests of each platform's audience. Used a variety of content formats, including text, images, and videos, to reach and engage a wide range of customers.Stayed up-to-date on the latest social media trends and best practices. Analyzed competitor activity to identify opportunities for improvement.Built and maintained relationships with influencers and bloggers in the skincare industry. Collaborated with influencers and bloggers to create and promote content that was relevant to their audiences.• Skincare regimen creatorUsed my knowledge of skincare to create personalized skin care regimens for customers. Provided customers with advice and support on how to care for their skin.• All Customer Service Rep. duties, general administrative duties, and all personal tasks assigned by CEO/Founder.Provided general customer service, including answering customer questions, resolving customer issues, and providing product support. Performed a variety of administrative tasks, such as maintaining files, organizing meetings, and preparing reports. Completed all personal tasks assigned by the CEO and Founder.