Reporting to the Manager of Retail Operations and GM Retail Operations, provide leadership and operational guidance to 14 direct reports with up to 110 staff members per location. Responsible for a territory which includes stores in the BC Interior and all of Vancouver Island. Liaise between the stores and senior head office managers, implementing programs and business focused initiatives that contribute to business growth. Consistently encourage managers to recognize, support and implement… Show more Reporting to the Manager of Retail Operations and GM Retail Operations, provide leadership and operational guidance to 14 direct reports with up to 110 staff members per location. Responsible for a territory which includes stores in the BC Interior and all of Vancouver Island. Liaise between the stores and senior head office managers, implementing programs and business focused initiatives that contribute to business growth. Consistently encourage managers to recognize, support and implement positive change. Work closely with store managers to maintain high performance standards and streamline procedures to improve operational efficiency; ensure innovation and new methods are explored to reduce costsEstablish and clearly communicate performance expectations to store managers & influence positive contribution growth.Identify ongoing staffing requirements and assist managers in selecting, developing and training the best qualified candidates for the present and future company growth needsManage a myriad of daily challenges with a diplomatic and pro-active approach to resolving issuesReview all financial benchmarks and determine that each store meets or exceeds objectives and work in harmony with Business Unit Managers to achieve financial goals Communicate business and merchandising opportunities to the Business Unit Managers to further enhance current merchandising presentationsResponsible to drive the business in sales. Recommend to the GM Retail Operations, the necessary repairs, maintenance and capital expenses for stores; provide information on potential new locations to be reviewed by the Executive Committee.Monitor payroll through store manager's input to ensure benchmarks and corporate goals are achieved.Committed to inspire, motivate, train & positively influence skills, attitude, willingness to learn & overall development of my team. Show less

Responsible for all areas of the operation including financial accountability, HR, health and safety, community relations and store and staff development. Directly supervised over 150 staff and mgmt at one time.Also responsible for renovating existing London Drugs location in Kelowna and oversaw the entire project from planning, construction, merchandising to the Opening Day Event. Collaborated with various departments at Head Office including the Business Unit, buyers… Show more Responsible for all areas of the operation including financial accountability, HR, health and safety, community relations and store and staff development. Directly supervised over 150 staff and mgmt at one time.Also responsible for renovating existing London Drugs location in Kelowna and oversaw the entire project from planning, construction, merchandising to the Opening Day Event. Collaborated with various departments at Head Office including the Business Unit, buyers, merchandising coordinators and internal warehouse operations as well as other vendors and contractors to plan, coordinate and manage each phase of the project. Reported to the District Manager. Determined personnel requirements for the new store and hired and trained new staffOversaw the development team in the fixturing, electrical and general layout of the store Managed the ordering of products in accordance with previously developed plan-o-grams; communicated with the internal warehouse and vendor agents to ensure the timely delivery of goodsInteracted with the team responsible for receiving large merchandising orders and ensured the order was placed and merchandised properly, to create visual impact and maintain high standardsMotivated staff and introduced new business strategies to align with corporate growth objectives Show less

Graduated from the Victoria Police Service Branch in 1995 - Class Valedictorian and runner up for Chief Constable Award for academic achievement.