Shane Burns Email & Phone Number

Clayton, Ga, Us

Clayton, Georgia, United States

Union Home Mortgage Corp.UHM NMLS #2229LO NMLS 1942573Georgia Residential Mortgage LicenseeEqual Housing Lendernmlsconsumeraccess.org

Clayton, Georgia, United States

Clayton, Georgia, United States

• Enhanced operational performance by developing effective business development strategies, systems, and procedures• Built and maintained loyal, long-term customer relationships through effective customer service, account management and co-hosted events• Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability• Streamlined operational efficiencies by coordinating staff development• Implemented effective customer service procedures such as detailed knowledge of product and 7 points of service to encourage positive feedback• Recruited, hired, and trained high performing sales team while maximizing profitability by setting performance benchmarks for customer service• Saved costs by managing staff payroll as well as inventory levels for corrective action planning• Strategized long-term business needs while generating guest relations feedback for process improvements• Worked to develop new marketing strategies for product highlights and special events resulting in 40% increase in market share, two years consecutively• Drove sales to over $2 mil and $1.4mil, respectfully, by successfully cultivating and targeting key audience• Facilitated business initiative rollouts, marketing strategy development and procurement of goods from vendors• Monitored supplier operations to verify quality, delivery schedule and conformance to regulation specifications• Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines

Westminster, South Carolina, United States

• Established and operated a successful horse-boarding business of 25 clients, a horse training program, and a staff of trainers who taught various levels of horse equitation and skills• Established, enforced, and updated policies keeping business agile and responsive to changing market conditions• Created business plans, established processes, and directed operations to offer quality Springer Mountain Farm poultry to customers• Hosted summer camps, workshops, and birthday parties and worked closely with the local high school and 4H to support their equine programs• Responded quickly to company complaints and gathered all pertinent information to make educated decisions for remediation• Logged all pertinent operations information, including hours and poultry data, on time to keep reports current• Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting greater profits• Monitored regular wear and tear on poultry equipment and related work equipment and inspected to assess more critical maintenance needs

Downers Grove, Illinois, United States

• Managed an at-home business selling educational books and toys for children which assisted them in developing the fundamental building blocks necessary for creative thinking and learning success• Converted leads to sales, educated customers on products, and delivered excellent customer service• Recruited and trained over 40 new members

Meridian, Mississippi, United States

• Supervised daily operations, overseeing scheduling and payroll for 45 employees, weekly supply orders, cost management of operations as well as maintaining all required regulatory paperwork for staff and students• Developed and supervised staff by providing orientation, training, support, and direction• Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies• Drove profit increases by leveraging market knowledge and natural leadership talents• Conducted tours with prospective families and coordinated supportive services to meet needs of incoming students