- Managed data migrations from kick-off to go live- Consulted with the customer to capture migration requirements and implement best practices- Responsible for delivering the project on time and on budget with a high-level of quality- Investigated and documented competitor API endpoints to develop a repeatable migration process- Increased throughput by standardizing multiple data source mappings and extraction methods- Delivered project status reports and performed quality… Show more - Managed data migrations from kick-off to go live- Consulted with the customer to capture migration requirements and implement best practices- Responsible for delivering the project on time and on budget with a high-level of quality- Investigated and documented competitor API endpoints to develop a repeatable migration process- Increased throughput by standardizing multiple data source mappings and extraction methods- Delivered project status reports and performed quality assurance throughout the project life cycle- Collaborated with the developers performing the migrations to ensure successful project delivery- Exposure to AWS EC2/S3 for file sharing and assisting developers with machine creation- Experience with RESTful and JSON API for implementing data extraction and data migration Show less

- Managed the Data Team as we migrated customer data into Apto- Helped design and implement a repeatable ETL process- Created a dashboard to track migrations and identify ways to improve- Built a data intake form to streamline the customer onboarding process- Created User Stories and documented Bugs for the Product Team

- Created a new role on the team to manage all ongoing data migrations- Increased throughput by taking on most of the customer communication

- Managed data migration (ETL) projects from kick-off to go-live- Performed data migrations using SQL, Excel, and the SF Data Loader- Validated the data migration and prepared summary reporting to stakeholders- Analyzed internal customer data to discover at-risk customers and reduce churn

- Supported Salesforce Administrators as they managed their users, data, and integrations- Built custom reports, dashboards, fields, and page layouts for customers- Troubleshooted errors and reported bugs to the Product team- Created Knowledge Base content to enable self-paced learning

- Provided email and phone based technical support using Salesforce Service Cloud- Supported customers with the use of Xero's affiliated 3rd-party Add-on integrations- Created User Stories and Bugs for the Product Team using JIRA- Assisted Public and Private Add-on developers with the use of Xero's API

As Student Technician Supervisor my roles included: - Managed student technicians through training, project allocation, and shift scheduling- Worked with clients directly on higher level IT projects and issues- Maintained inventories to ensure all technology items were stockedAs a Student Technician my roles included:- Imaged, deployed & maintained Windows and Apple desktop/laptop computers- Prepared & maintained smartphones and tablets; including iPhones… Show more As Student Technician Supervisor my roles included: - Managed student technicians through training, project allocation, and shift scheduling- Worked with clients directly on higher level IT projects and issues- Maintained inventories to ensure all technology items were stockedAs a Student Technician my roles included:- Imaged, deployed & maintained Windows and Apple desktop/laptop computers- Prepared & maintained smartphones and tablets; including iPhones, iPads, and Android Devices.- Provided deskside, email, phone, and remote assistance to solve tech related issues- Configured and troubleshooted network printers Show less