Shane Carolan Email & Phone Number

County Meath, Ireland

• Working directly with commercial operation manager to procure high quality fresh produce from domestic & international sellers, to meet the demand of our retail customers.• Managing Lidl Sweet potato account, ensuring consistent supply of suitable quality• Working closely with colleagues to ensure a smooth and effective supply chain, with stock levels maintained in line with business targets.• Preparing sales analysis and conducting market research.• Coordinating and maintaining freight contracts to ensure continuity of supply.• Submitting customs applications for international purchases.• Performing and reconciling stock counts.• Ensuring smooth and efficient operations at all times.• Providing regular updates to Senior management• Management of product packaging• Working with production supervisors to ensure sufficient packaging available• Liaising with retail marketing team to implement new packaging designs/changes

Ireland

• Monitor real time queues and identify high-risk activity within the business portfolio, strict awareness of compliance related issues essential.• Review accounts to identify fraudulent activity such as account take over, first party fraud, identity theft, AML, terrorist financing and similar other risks.• Resolve queued transactions within the service level to reduce potential revenue losses.• Working with other specialist department where cases need escalation.• Submit reports to management to advise on new trends or on process improvements.• Interact with customers to validate information and to confirm or verify fraud.• Review customer appeals to fraud limitations place on their accounts

Dundalk, County Louth, Ireland

• Providing excellent customer service to our customers. Required to work both front and back office processes. Responsibilities include responding to customer’s credit enquiries on the telephone, by email, Chat, working within the regulatory requirements• Trained in multiple Queues, Credit, Debit Card, Chat, Gobal Pay later, Vulnerable Customer support, and Business Working Capital • Responsible for handling credit disputes, opening fraud credit cases, dealing with requests from customers to decrease their credit limits, waiving fees and interest, taking and allocating payments over the telephone, walking a customer through their credit statements, helping customers who may be experiencing financial difficulties, but are not in Collections, dealing with PayPal general customer service enquires too to avoid transfers and to improve the customer experience.• 6 Months contingency lead agent, responsible for training new hires, mentoring & assisting agent development. Providing detailed feedback & updates to team leads and management on current issues.

Dundalk, County Louth, Ireland

• Monitoring the status of negative accounts and obtaining payments, while building and maintaining a professional interaction with customers at all times by phone.• Exhibiting strong communication skills excel in customer interactions, exhibit creativity and skill in delivering practical solutions and thrive in a collaborative team environment.• Providing exceptional customer support, guidance and program knowledge through high quality, positive interactions with every customer to obtain the best possible result.

Responded to customer queries in relation to pension, life insurance and investments

Dundalk

Responsible for the day to day running of Dundalk branch. Role consisted in valuing gold or sliver, and negotiating a suitable price with the customer to obtain the highest level of profit for the company

Responsible for building the Company's International network of accredited partners, while also providing support for existing partners, along with preparing, developing & updating support documents to help assist clients implement the Human Resource Excellence standard.

This role involved general management duties, such as consumer management, sales management, staff management & financial management.

Set goals & targets for members, while encouraging & motivating them to achieve these

Honours, Bachelor Of Business, 2:1

Activities and Societies: Runner up 2011 college Rookie Challenge. Represented the College in 2013 CIMA Global Business ChallengeHonours.

Betec Hnd, Leisure & Recreation Management, Distinction

Activities and Societies: Qualified Fitiness Instructor Achieved Occupational First Aid Award Qualified LifeguardThis Course helped me.