Shane Constable Email & Phone Number

Christchurch, Canterbury, New Zealand

New Zealand

Civtec bought Clearvision in April 2020 and my role became South Island Operations Manager reporting to the National Operations Manager. Managed the delivery of Business and Residential Connections, Fibre Network Build, Multi Dwelling Unit Network Builds, Minor Fault Response, Customer Experience, and Client relationship management,

Somerfield, Canterbury, New Zealand

Total responsibility for the South Island managing all aspects of the branch. Delivering client and customer experience, new business opportunities, financial delivery and maximising operational performance.

New Zealand

Educating people on Natural solutions to remove toxins from their lives and use more natural solutions to enhance their health and lifestyle. Delivered our services through trade shows, group presentations and one to one consultation. Designed online training and launched several customer focused product education programs.

Reporting to the Director of Operations I led the Direct Sales division.Nationally I had responsibility for 450 to 530 internal and outsourced staff.Functions within my responsibility include Telesales, Customer Retention, BDM Teams, Account managers, Training, Operations, Customer Experience, Sales Technology, Continuous Improvement and transformation.

Responsible for managing business continuity and staff welfare for our 250 staff in ChCh and three sites after the earthquakes. Working with various groups within the organisation to relocate our full office and contact centres to temporary premises. Represented TelstraClear at Cera and CCDU.

Christchurch

Responsible for leading a division of 230 people nationally Areas include Inbound and Outbound Telesales, D2D, customer retention, sales support, quality, training, continuous improvement, sales strategy, customer experience and incentive programmes.

Christchurch

Led a team of 7 direct reports -76 FTE Responsible for all consumer sales and retail channels for InHome cable network areas driving revenue,Ebit and customer number growth.

Christchurch

Responsible for direct sales teams delivering yearly Revenue and Ebit targets.Accountable for implementing and growing a dealer salesforce on a national basis to deliver strategic growth.

Responsible for Southern direct sales teams delivering yearly Revenue, Ebit, and opex targets.Led intial trials of Direct SME sales dvision resulting in a national rollout.