Over 20 years of experience in automotive repair/sales/service with a passion for systems and network engineering and support. This hobby blossomed into a career in 2017. Skill set now includes: MS SQL database administration, AS400 end user support, configuration/operation/support of MS Office 95 through 365 and One Drive, CMDline, PowerShell, Sysinternals (PsTools/PSExec), POS software/hardware setup and quality assurance (Vast POS, TPOS, Nextar), Incident/Request/Problem/Change management (through use of BMC Track-it!, Solarwinds Service Desk (Samanage), Atlassian Jira and X-Ray, and Smartsheet), PC image creation and deployment software (SmartDeploy, Acronis, Ghost, WDS, MECM/SCCM), PCI and SOX compliance and remediation, text/record editing and remediation, and HP FM Audit enterprise print device reporting and analysis, and HP Web JetAdmin remote printer management and configuration. Passion for cybersecurity and disaster/data recovery in the home and enterprise environments (enterprise level end-point security management with Vipre and Bitdefender, and client support with EaseUS, McAfee, Malwarebytes, Kaspersky and various other freeware).In addition to these hard skills, I find joy in leading my quality assurance/POS tier 2 support team and supporting their personal, technical skill, and career growth while they focus on meeting the needs of business and of our end users. Keeping a positive attitude and being transparent with staff, business partners and end users, no matter the circumstances, are the tools that have served me best in my career thus far.
Listed skills include Automotive Repair, Biodiversity, Ecology, Environmental Science, and 45 others.
