Shane Cusack Email & Phone Number

Dublin, County Dublin, Ireland

-Guiding clients with usability of SolidWorks; assisting with troubleshooting, problem solving and useful modelling advice and tips-Delivering in-class and virtual Certified SOLIDWORKS Training Courses across Ireland and the UK-Part of the Customer Success team getting new clients setup and running with their product, assisting them on site and remotely and building that customer bonding-Developing best practices for new and existing clients, demonstrating design intent and… Show more -Guiding clients with usability of SolidWorks; assisting with troubleshooting, problem solving and useful modelling advice and tips-Delivering in-class and virtual Certified SOLIDWORKS Training Courses across Ireland and the UK-Part of the Customer Success team getting new clients setup and running with their product, assisting them on site and remotely and building that customer bonding-Developing best practices for new and existing clients, demonstrating design intent and emphatising with clients on what their best interest is with the product and their company and aligning that with the software-Taking certified exams and also hosting exam days-New Technology Presentations, Webinars, On Site Visits and Optimisation Sessions Show less

Zell Am See, Salzburg, Austria

-Pre resort setup, liaising with suppliers, colleagues and developing an in-depth knowledge of the company systems-Clear communication with guests throughout their holiday as their first point of contact and the face of the company, dealing with issues, helping with queries and providing the best level of customer service -Sales, add-ons and requests for incoming guests prior to arrival in resort, ensuring the guest gets the most from their trip, and benefiting the sales and hitting… Show more -Pre resort setup, liaising with suppliers, colleagues and developing an in-depth knowledge of the company systems-Clear communication with guests throughout their holiday as their first point of contact and the face of the company, dealing with issues, helping with queries and providing the best level of customer service -Sales, add-ons and requests for incoming guests prior to arrival in resort, ensuring the guest gets the most from their trip, and benefiting the sales and hitting targets for the week-Organising activities for guests during the week, contacting individual guests about upcoming events to suit their need and sending out group messages at the beginning of each day-Greeting clients at the airport, ensuring a smooth transfer to and from the ski resort-Assisting guests with any queries, liasing with suppliers for particular requests and negotiating products and contracts-Ensuring all guest finances are in order, collecting payment for add-ons and other sales and processing refunds/ alternative products to clients-Responding quickly and efficiently to high pressured environments and dealing with complex issues in a positive and effective manner-Administration tasks, guest and supplier spreadsheets and contact with the media department Show less

Dublin, County Dublin, Ireland

-Designing in store-branding such as POS displays, store labels, pricing templates sales & promotional content using a combination of the Adobe suite programs-Floor manager of back of store team involving staff training, customer needs & focus, assigning tasks, organizing trips and incentives & meetings with fellow management-Developing a customer/ staff bonding empathizing on customer issues and creating end goal solutions -Assisted the web team, site layout & templates, processing… Show more -Designing in store-branding such as POS displays, store labels, pricing templates sales & promotional content using a combination of the Adobe suite programs-Floor manager of back of store team involving staff training, customer needs & focus, assigning tasks, organizing trips and incentives & meetings with fellow management-Developing a customer/ staff bonding empathizing on customer issues and creating end goal solutions -Assisted the web team, site layout & templates, processing orders for distribution-Meeting with external clients & stakeholders and contacting suppliers over future products, deliveries, costs and promoting, visiting trade shows, and advertising and marketing the brand -Training staff on CWI systems, special order system and ordering stock from suppliers, stock monitoring and following up on special orders for customers and clients-Product analysis of what is thriving & what needs attention, selling prospects, footfall & target market-Developing good customer relations and a firm focus on customer service throughout the workplace-Ensuring the workplace is inspected and is of high standard and ensuring staff know all safety procedures-Engaging with various customers at one time, problem solving, good communication and mastering efficiency-Overcoming issues facing customers efficiently and swiftly, liaising and creating solutions benefiting both the customer and the company Show less

Blanchardstown, Dublin 15

-Selling & use of outdoor clothing & wearables to satisfy the customer’s needs, with a great deal of knowledge on the correct outdoor gear to suit the environment being explored-Working tills, cashing out, transactions, opening & closing tills-Moving stock and aligning stock in different locations around the store-Commended for good communication skills, building relationships with customers & helping their needs & requirements as much as possible as well as giving advice on… Show more -Selling & use of outdoor clothing & wearables to satisfy the customer’s needs, with a great deal of knowledge on the correct outdoor gear to suit the environment being explored-Working tills, cashing out, transactions, opening & closing tills-Moving stock and aligning stock in different locations around the store-Commended for good communication skills, building relationships with customers & helping their needs & requirements as much as possible as well as giving advice on different walks, treks & hikes which may be of interest to them and fully trained footwear specialist and fitter-Excellent relationship with management and fellow colleagues showing great leadership skills-Working under pressure and demanding environments, multitasking & serving numerous people at a time yet providing a high level of customer service expected by the consumer-Consistently hitting sales targets set out by the store & commended by management on numerous occasions Show less

Pier 39, San Francisco

-Summer full time position based in Pier 39, San Francisco-Dealing with high number of customers and working with colleagues processing orders and stocking shelves-Assisting customers, working on tills, upkeep of shop floor-Transfer of goods between shops-Stock management and stock requests-Opening and closing of premesis, cashing out at end of day

Inchicore, Dublin

-Worked alongside a safety assurance manager based on approving & reviewing proposals which will be incorporated on future projects throughout the railway network of Ireland-Given complex individual and group projects which require demanding attention and concentration-Creating and construction of schematics, diagrams, layouts, control tables and wiring plans using AutoCAD, RailSys & MicroStation software-Challenging mathematical calculations to gather headway distances and breaking… Show more -Worked alongside a safety assurance manager based on approving & reviewing proposals which will be incorporated on future projects throughout the railway network of Ireland-Given complex individual and group projects which require demanding attention and concentration-Creating and construction of schematics, diagrams, layouts, control tables and wiring plans using AutoCAD, RailSys & MicroStation software-Challenging mathematical calculations to gather headway distances and breaking distances for input data into a simulation-Railway timetable management, building, testing and implementing an infrastructure model of a railway simulation for official use-Working as teams splitting projects into groups & taking on various tasks, meeting with clients and procurement, weekly meetings discussing progress, ideas, improvements & design implementation Show less

Bachelor’S Degree, Product Design Marketing & Innovation

Activities and Societies: Maynooth University Snowsports Maynooth Surf Club Maynooth University Rovers My course focuses primarily focuses.

High School, Leaving Certificate

Activities and Societies: Football, Hurling, GAA Choosing a wide range of subjects like English, Irish, Mathematics, German, Physics.