Lead the Business Acquisition Team for WA, OR, AK and HI.

• Manage a team of 27 managers and 140 non-management employees; train and develop team to full potential, often by adapting innovative techniques to effectively motivate different personalities.• Lead district performance to reach top 10% of peer group while exceeding annual revenue and growth projections.• Drive combined revenues that exceeded $15 million and account growth that added over 55,000 new subscribers annually.• Ensure up to date knowledge of all AT&T products and services in an ever-changing telecommunications industry to all 140 non-management employees in the area • Manage finances, budgeting, operating income initiatives, inventory control, and sales metrics to ensure maximum profitability.• Maintain working relationship with labor union officers to ensure all formal grievance proceedings are consistent and contract requirements are met.• Serve multiple external affairs functions including community liaison for local events and contact point for media inquiries.• Create and implement a comprehensive strategic vision that will build on the organization’s success and serve as a foundation for a sustainable long term.• Direct multiple human resource functions that include interviewing, performance evaluation, training and development, and advocating employee promotions.• Prospect local businesses for potential leads to gain incremental revenue from non-traditional customer bases.• Promote company offerings by spearheading key events to gain new business.• Graduate of South Texas Invest for Success Program• Graduate of Retail Management Development Program

• Built a roadmap based on key methodologies, gained employee buy-in, and ensured all plans were executed.• Turned-around multiple underperforming stores into the #1 ranked locations out of more than 120 across the company’s largest market on overall Key Performance Indicators rankings; maintained a consistently high ranking every month.• Manage all aspects of retail operations that include sales productivity, staffing, finances and Key Operating Indicators.• Serve as district lead for wired product portfolio including serving as brand ambassador for new product launches.• Increased tenant penetration from consistently below 30% to 75% for a major connected community property account through project management, negotiations, and relationship building.

• Achieved optimal performance from the team through effective coaching and motivational techniques.• Oversaw sales performance, customer relations, and required job functions for more than 25 employees utilizing a variety of reports and sources.• Ensured customer satisfaction by assisting sales representatives with high revenue or complex accounts.

• Managed client cases while training in all operational aspects including provider costs and service contracts.• Identified suitable treatment options to address client problems by conducting initial intake interview, evaluating issues, cultivating relationships, ensuring safety, and liaising between the clients and therapists.

• Generated tremendous sales growth by effectively cultivating client relations, promoting products, and adapting to changes in the telecommunications industry within this leading company-owned location.• Earned District Sales Leader in Feature Revenue in 2005-2006 and a Return on Operations Award in 2005.