-Provide mentoring, guidance and career development to members of my team-Lead and enable a high-performing team to deliver on operational goals by providing superb 1:1 support, and enabling deeper, more scalable solutions.-Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results-Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions-Identify actionable insights, suggest recommendations, and influence team strategy through effective communication-Advocate users within their market, partnering with global and cross-functional teams to develop global solutions-Develop, administer and maintain schedules and other resource planning outputs across multiple sites and partners, while ensuring the reliability and quality of underlying data.-Identify and execute against opportunities to optimize operational metrics through creative scheduling analysis and recommendations.-Measure and incorporate appropriate schedule shrinkage, inflexibility, and other real-life factors influencing staffing against forecast requirements.-Support our high-performing Market Teams through understanding operational metrics and optimizing the community experience.-Analyze trends and provide input on improving metrics including service levels, adherence, forecast versus actual variances, review times and occupancy.-Work with our internal and external partners, ensuring our support centers operate in the most efficient manner possible while creating a foundation through resource planning that protects our business and enables operational excellence.

-Part of a seed team to build a new client department to a workforce of 370+ people.-Working within multiple teams across both Accenture teams and client teams to execute project deliverables-Ability to demonstrate credibility to work alongside/with client SME’s and team leaders -Manage team performance to meet client SLA’s and KPI’s, including metric reporting on team performance -Performance management: career counselling, coaching, performance development, 1:1's, mentoring -Support team to achieve results with the highest possible standard of quality and delivery -Promote culture of continuous improvement across the teams in the global delivery network -Continuous improvement strategies and ideas, including new process incubation and induction -Drive and manage global initiatives -Allocation and distribution of tasks across languages and processes -Working closely with Accenture internal teams to identify and implement best practice opportunities -Need to maintain flexibility regarding requests and actions assigned to meet the needs of the client -Ensure all reports are delivered accurately and timely in accordance with the statement of work -Escalation and support management -Communicate and celebrate success and achievements

• Schedule requested training made by stakeholders.• Triage requests and delegate to relevant trainer with skills and knowledge required.• Handle logistics for training activities including venues and equipment. • Delivering training/coaching to new and existing employees in topics such as fraud Prevention, Compliance - AML, KYC, KYB and WLM.• Managing/Leading new hire groups during their first 60 – 90 days. Group size can vary from 2 – 30 people. • Assess training needs for new and existing employees by monitoring and analysing in house reporting tools, department SL’s and department KDI’s.• Identify internal and external training programs to address competency gaps.• Liaise with internal stakeholders regarding employee training needs.• Organize, develop or source training programs to meet specific training needs.• Develop training aids such as manuals and handbooks.• Prepare training plans for individual employees.• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training and on-the-job coaching.• Track and report on training outcomes to internal stakeholders.• Maintain employee training records from the training team.• Liaise with other EMEA sites to ensure sessions and programmes are being delivered with consistency and the focus to work as one team.• Work priority cases escalated by our legal team, management and directors in relation to EDD, STR, CIP and AML.

• Review, analyse and determine the outcome of complex escalations related to Customer due Diligence including KYC/KYB reviews in line with AML/CTF company SOP’s and appropriate legislations set up by national and internationals laws and organisations (e.g. Monetary Authority of Singapore, EU directives/regulations, CSSF requirements etc.)• Review and escalate accounts that are potentially on OFAC, CSSF and other sanction lists.• Assist SAR/AML/CIP Teams with critical accounts reviews and decisions.• Make critical decisions and outcomes regards cases and accounts that fall into so called “grey area”.• Support and provide guidance on compliance and customer due diligence related issues to Internal Customers via calls, emails and designated Escalation Tools.• Provide quality mentoring to new hires and coaching/ team learning sessions to existing groups and internal stakeholders. Monitoring teammates performance and progress and provide regular feedback to the manager and relevant supervisor. • Provide feedback and suggestions to management, MLRO and AML Committee regards necessary gaps, changes and updates needed in AML/Risk Operational guidelines.• Be informative and pay attention to constantly changing laws and regulations in financials services and compliance area. Provide recommendations and suggestions to management regards necessary developments.• Actively collaborate, engage and support Regulatory Compliance AML Committee on any requests.• Proactively communicate with operational and technical support departments in identifying and resolving technically affected accounts (BUG issues). Provide ongoing support to integrations and developers teams.

• Providing excellent, fast and effcient customer service• Ensure customers are in compliance with PayPal Policy as defined in PayPal’s terms of use.• Complete KYC/KYB when on-boarding new clients.• Working towards and achieving my targets and goals. • I’ve taken part in many special projects.  I’ve helped develop a training programme to help improve NPS and helped internal training teams deliver this programme. I have also been part of a mentoring/training of new hires to the department.• Supporting and liasing with my Team Leader • Assume other tasks when delegated by my Team Leader.• Aiding my teammates in anyway possible mainly from acting as a point of contact and senior agent.

• Supervising and supporting teams of personnel (5 – 50 people)• Researching, arranging and setting up of gigs, concerts and festivals.• Produce detailed proposals for events (for example, timelines, venues, suppliers, legal obligations, staffing and budgets).• Manage all pre-event planning, e.g. organizing staff, locations, passes and security checks. • Organize facilities for car parking, traffic control, security, first aid, hospitality and the media.• Make sure that insurance, legal, health and safety obligations are followed;• Oversee the dismantling and removal of the event and clear the venue efficiently.• Produce post-event evaluation to inform future events.