Shane D. Email & Phone Number

Dublin, IE

Dublin, County Dublin, Ireland

Dublin, Ireland

County Dublin, Ireland

-Provide mentoring, guidance and career development to members of my team-Lead and enable a high-performing team to deliver on operational goals by providing superb 1:1 support, and enabling deeper, more scalable solutions.-Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results-Deliver projects.

Dublin, Leinster, Ireland

-Part of a seed team to build a new client department to a workforce of 370+ people.-Working within multiple teams across both Accenture teams and client teams to execute project deliverables-Ability to demonstrate credibility to work alongside/with client SME’s and team leaders -Manage team performance to meet client SLA’s and KPI’s, including metric.

Dundalk

• Schedule requested training made by stakeholders.
• Triage requests and delegate to relevant trainer with skills and knowledge required.
• Handle logistics for training activities including venues and equipment.
• Delivering training/coaching to new and existing employees in topics such as fraud Prevention, Compliance - AML, KYC, KYB and WLM.
• Managing/Leading new hire groups during their first 60 – 90 days. Group size can vary from 2 – 30 people.
• Assess training needs for new and existing employees by monitoring and analysing in house reporting tools, department SL’s and department KDI’s.

Dundalk, Leinster, Ireland

• Review, analyse and determine the outcome of complex escalations related to Customer due Diligence including KYC/KYB reviews in line with AML/CTF company SOP’s and appropriate legislations set up by national and.
• Review and escalate accounts that are potentially on OFAC, CSSF and other sanction lists.
• Assist SAR/AML/CIP Teams with critical accounts reviews and decisions.
• Make critical decisions and outcomes regards cases and accounts that fall into so called “grey area”.
• Support and provide guidance on compliance and customer due diligence related issues to Internal Customers via calls, emails and designated Escalation Tools.
• Provide quality mentoring to new hires and coaching/ team learning sessions to existing groups and internal stakeholders. Monitoring teammates performance and progress and provide regular feedback to the manager and.

Dundalk

• Providing excellent, fast and effcient customer service
• Ensure customers are in compliance with PayPal Policy as defined in PayPal’s terms of use.
• Complete KYC/KYB when on-boarding new clients.
• Working towards and achieving my targets and goals.
• I’ve taken part in many special projects.  I’ve helped develop a training programme to help improve NPS and helped internal training teams deliver this programme. I have also been part of a mentoring/training of new.
• Supporting and liasing with my Team Leader

County Dublin, Ireland

• Supervising and supporting teams of personnel (5 – 50 people)
• Researching, arranging and setting up of gigs, concerts and festivals.
• Produce detailed proposals for events (for example, timelines, venues, suppliers, legal obligations, staffing and budgets).
• Manage all pre-event planning, e.g. organizing staff, locations, passes and security checks.
• Organize facilities for car parking, traffic control, security, first aid, hospitality and the media.
• Make sure that insurance, legal, health and safety obligations are followed;