Shane Doherty Email & Phone Number

Camberley, Uk

As a Lead IT Analyst at Cennox for two years, I oversee a team of IT professionals across the UK and US, driving performance and ensuring adherence to SLAs. I support my team by resolving complex issues and providing strategic guidance. My role includes generating insightful reports for management and making crucial procurement decisions. I’m also involved with significant IT projects to enhance our infrastructure and capabilities.Responsibilities:• Manage a team of seven IT professionals, coordinating efforts between the UK and US.• Serve as the escalation point for complex technical issues.• Oversee team workflow to ensure SLA compliance.• Approve IT-related purchases up to £2500.• Lead projects such as Azure synchronization, Windows patch management, system upgrades, antivirus software enhancements, and Meraki switch implementations.• Introduce and integrate Wildix VOIP systems to improve communication infrastructure.

United Kingdom

I was responsible for the support and maintenance of over 200 customersRESPONSIBILITIES:• Windows 8,10 and 11 troubleshooting• Troubleshooting Macs • Dealing with New/leaving users• O365 and AzureAD administrating • Exchange 2016 and Exchange online• Creating documentation• Supporting Windows servers 2012 and 2016 – AD, DHCP, DNS and Hyper-V • Troubleshooting hardware - Printer/scanners, docking stations, iPads, Thin clients and mobile phones

United Kingdom

1st line/ 2nd line support calls on a high demanding service desk. Keeping high level customers service while retaining and organising my ticket queue within our CRM. Dependable and flexible working hours to aid the team. Always reach my SLA’s and go beyond expectations.RESPONSIBILITIES:• Windows server support – experience with AD, DHCP, DNS, SQL and Hyper-V • Troubleshooting Windows/Mac operating systems (Win 7, 8 and 10)• O365 / Azure AD support – account creation/management• Local Exchange (2012 and 2016) and Exchange Online management• Updating documentation/network diagrams for our customers• Hardware support for customers laptops/desktop.• Customer site visits to resolve issues that cannot be fixed remotely• Support of VoIP phone systems -Jitsi and 3CX

United Kingdom

My role involved careful planning and installation of the DXS software either remotely or onsite at the GP practice. I was also responsible for the following:RESPONSIBILITIES• Planning & scheduling installs• Application software upgrades / patches• Clinical system migrations• Server migrations• Coordinating and developing upcoming project roadmaps• Designing and testing software and documenting output.• UK wide remote installation to NHS clinical systems.• Implementation to new customers.• Post Deployment Reviews and Lessons Learned documentation.• Maintaining and strengthening customer relationships.• Maintaining Windows and SQL 2016 servers.• Navigating and troubleshooting Windows 7, Windows 10, cloud.• Onsite Deployment and Acceptance Testing of the DXS application.

Btec National Award For It Practitioners, Information Technology

Ecdl Certificate, Information Technology

Btec First Diploma, Information Technology