Day to day operations/processes. Drive for profit: Collaborate with managers from all departments to meet revenue targets for the location. Dealing with customer complaints and ensuring correct practices and policies followed touphold damage recovery. Evening/Weekend management of Fleet cars/vans, Upgrade lists, Planning for space etcCustomer service: Monitor CS targets and take necessary actions to meet goals by ensuring compliancefrom all employees in maintaining standards. Review NPS scores daily using Mediatech to identify potential areas of improvement andimprove NPS Being a point of contact for all customer queries/complaints escalations from the frontcounter and by email while on duty. Work with our contact centre team at HQ to improve customer experience and answerqueries within set timelines Helping backlogs at various stress points with a view to improve customer journey.Staff : Accountable for a daily plan for all parts of the business and that all stations are set upfor success. Make changes when required. Assist fleet and logistics manager while on duty particularly at weekends to make sureAssured is staffed appropriately daily in line with budget and that the terminals andEastland's are stocked with the correct amount of vehicles with an emphasis on upgrades Performance managing including onboarding/ Training /ROCS/disciplinary matters.Any other relevant duties: Make sure the locations/ facilities are in a presentable manner. Responsible for managing and leading on a day to day basis, be the go to person toproblem solve and make decisions. Oversee proper management of key management. Oversee management of lost property. Oversee handling of tax disc process. Put in correct processes for all breakdown handling. Accountable for ensuring security of keys and assets in the location. Responding to stock anomalies and taking necessary actions or highlighting to branchmanager

Responsible for training of new staffHandling invoices and dealing with customers on a daily basisTop salesmans on several monthsResponsibilities included:Managing a car fleet of 200 carsOrganising rosters and weekly training for staff of 7 peoplePayrollDealing with bad debtBuilding relationships with local accounts and setting up new accounts.Maintaining customer service score of 90% every month. Day to day operations/processes including deliveries, impros, utilisation, following upoverdues, pre-closes and RCR bookings for garages Liaise daily with valeting staff to ensure the smooth running and manning of this importantarea.