Shane Flach Email & Phone Number

Delisle, Sk, Ca

Saskatchewan, Canada

Tier 2 and Tier 3 support for Server/Wintel Citrix support and provisioningExchange/O365 administrationEFTP management

Saskatoon, Regina

Provide full IT support for all users and site support for Saskatoon StarPhoenix and the Regina Leader-Post as well as fall back support for all Postmedia/Jolera sites in my Region. *Deskside and Remote Support/Asset Management*System Administration/Backup and Recovery (Veeam)*Virtualization (Hyper-V/Vsphere)*SCCM/Jamf Management*Symantec/Mcafee Endpoint Administration*O365/Exchange Hybrid Administration*Cisco Unified/Unity Management and Legacy Avaya ASA (Telco)*Onsite Security Administrator (Entrapass Door System/Security Camera System)*Network Administration (Solarwinds Orion)*Image (WDS)/Deploy (Casper/SCCM)/Support Mac, Windows, Linux environments*Mobile Device Management*VPN Support (Cisco)/Vendor Support*Service Now and Connectwise

Saskatoon

* System Administration 2008/2012/2016/Linux/Mac* Virtualization with VMware/VSphere and Hyper-V* Domain and Web Site Administration* Managing Active Directory and Group Policy* IMAC/SCCM/WSUS/WDS* Network Administration* Help Desk Support and Ticketing* Supporting IP Phones, Asterisk, Thermal Printers/Plotters, Legacy hardware* Exchange Administration* 3D Modeling/Printing Services (Prototyping)* Consultation and Project Services* PRTG, Docker, Grafana

Saskatoon

• Deskside/IMAC• Domain, Cpanel (E-mail), System and Symantec Endpoint Administration• Windows, Mac and Linux Support• Custom building servers for clients (Linux and Windows)• Commissioning / Programming• Software Implementation, Backups, Disaster Recovery• Telephone and Remote Support• VOIP, AOIP, FreePBX, AXIA, Asterisk Configuration and Support• Project Management, SAN Management, VPN• Configuring and Deploying Cisco, Dell and Watchguard Equipment• Network Administration / Server Administration (2008/2012/2016)• Purchasing and Licensing, Domain Administration• SAP B1 Administration/Support/Implementation• Sage 50 support

Wherever I Want!

* Tier1/Tier2 End User Deskside Support(Remote)* Windows XP, 7, 8, 10, Mac OS, IOS, Android, Blackberry Support* Remote assistance via Ncentral, Connectwise, Teamviewer, LogMeIn, Bombgar, Labtech, Splashtop, VNC and RDP* VPN Support and Configuration* Active Directory Management* Exchange Server Administration* Phone/VOIP and Chat support Canada/US* Network Administration* Ticket Creation, Management and Escalation* Working with Partners and Vendors* O365 Administration and User Management* Server 2008, 2012 Management

Saskatoon, Sk

* Network Troubleshooting / Cabling * Life Cycling Equipment* Help Desk Support* Building PC Images and Deployment* Virus Removal* Asset Tracking* Taking Lead Position when required.

Saskatchewan, Canada

* Citrix, Mcafee AntiVirus + Endpoint Encryption.* Mobile Device Management (Apple), Network Printers, Active Directory.* Server 2008/2012 Knowledge* Provide system software support and install third-party supplied corrections for third party software problems. Provide support for COTS software, distributed computing productivity tools, and computing software infrastructure support.* Provide support and maintenance to custom applications installed for desktop user experience. Where necessary, escalate issue to tier 3 application support.* Provide SAP administrative support for hardware /software* Provide technical support for hardware/software.* SAP/ERP, SAP/CRM usage and support* Asset Tracking and management* Work with Remedy ticketing system. Phone/E-mail/Chat/Face to Face support.* Knowledge of Lotus Notes / SSMS application* Work with 3rd parties for software support and issues resolution.(Apple, Microsoft)* Hardware problem Resolution, Deskside support.* Provide Break/Fix, support, advice and assistance.* Maintain knowledge management of problem resolution as problems are resolved.* Where applicable, work with 3rd parties for hardware support and issues resolution.

Saskatoon

On-site diagnostic/repair of all equipment in Cineplex Theaters in Saskatoon as well as Scotia Bank locations.* Provide service and customer support during field visits or dispatches* Tie workflow to schedule* Manage all on site installation, repair, maintenance and test tasks* Diagnose errors or technical problems and determine proper solutions* Produce timely and detailed service reports* Document processes* Operate vehicle in a safely manner and use field automation systems* Follow all company’s filed procedures and protocols* Cooperate with technical team and share information across the organisation* Comprehend customer requirements and make appropriate recommendations/briefings* Build positive relationships with customers

Saskatoon

On-site repair and troubleshooting, Bench Technician, FTE resource for contract work.* Supports and troubleshoots all hardware and software related to personal computers, LAN, E-mail, and hardware peripherals.* Configures, installs, and repairs personal computers, printers, and related devices as needed.* Installs hard drives, and memory as required.* Installs software as per Company standards and provides day-to-day use training and support.* Sets up PCs with all programs, including systems, virus protection, IP addresses, and any related software to enable PCs to operate efficiently on the LAN/WAN.* Keeps up-to-date records on all PCs by documenting any updates to LAN, users, and related items.* Updates personal knowledge of all software, hardware, and related items.* Recommends new software and hardware.* Establishes and maintains timely and accurate communication with users, management, and colleagues regarding applicable issues.* Configuration and installation of Mobile devices, such as Blackberries and Ipads, Desktop and Notebook computers and related hardware, software and peripherals.* Replace internal components in laptops, etc.* Crypto Virus removal, recovery of corporate data from corrupted/encrypted drives.* Project based work, leading team on FTE, accurate reporting and record keeping.* Led Quest Migration Project for Federated Co-operatives.

Toronto, Canada Area

* Computer Service and Repair, Custom Built Systems.* Customer Care and Counter Sales.* Laptop Refurbishing* Repairing donated equipment and selling it. Proceeds went to charity.

Microsoft, Completed

Certifications CompTIA, MCP, MCST

It Administration, It Administration, Completion

System Administration, Network Administrator, Server Administration

High School Diploma

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