- Spearheaded comprehensive environmental scans, identifying emerging market trends to shape the strategic direction of the Credit & Risk Department across Barbados and Trinidad and Tobago.- Transformed the department’s strategic goals into actionable initiatives, driving growth, operational efficiency, and success in Credit and Collections operations.- Enhanced operational support for Credit and Collections, including portfolio reviews, strategic recommendations, and negotiating solutions for high-value debtor accounts.- Conducted in-depth audits of existing systems, successfully implementing innovative policies and practices to address evolving business needs.- Directed the development and management of an annual budget, ensuring alignment with departmental goals and adjusting strategies to optimize financial performance.- Cultivated key client relationships and industry partnerships, enhancing company reputation and influence through strategic networking and representation at major events.- Championed staff development, establishing training and mentorship programs to elevate customer service standards and address stakeholder concerns effectively.- Provided crucial decision-making support to executive management with insightful reporting and metrics analysis.- Offered managerial guidance to team members, focusing on performance improvement, skill development, and alignment with departmental and organizational objectives.- Managed and delegated departmental portfolios, ensuring adherence to company standards and compliance with regulatory requirements.- Undertook additional responsibilities as needed, demonstrating flexibility and commitment to organizational success.

Basic FunctionAssist in managing the day to day execution of programs in operations. Help to ensure Client satisfaction and manage programs within the designated operational budget determined by the General Manager. Conduct lead generation on programs as assigned. Major Duties• Review business development proposal with Manager and coordinate with Account Manager for program pass over to operations. • Consult with Manager to develop timeline for all programs. • Consult with Manager on developing the calling guide & other program tools. • Develop list of targets based on criteria supplied by the Client such as revenue bands geography, industry SICs, or others, (if requested by the Client). • Train the team on the program objectives and MarketOne methodology.• Coordinate with Manager and Client in setting agenda for the caller training session. • Design the database front ends for IT and format of the output report.• Monitor the progress of programs on a daily basis. • Work with Manager to set goals and objectives for project team.• Conduct a quality assurance check on all deliverables to clients, leads, non-lead reports, database of contacts, statistics, etc. Prepare documents for Manager’s final approval. • Monitor the program hours and manage the hours based on the designated BHR. • Confirm accurate allocation of team members’ • Conduct conference calls with Manager and Client to discuss project status. • Conduct lead generation on projects being managed by others as requested. • Responsible for other task and duties as requested• Managing and leading a team of 20 Sales Lead Development agents.

• Ensuring all sales lead reports fulfil requirements for Clients Inside Sales Team• Working close with management to meet reporting deadlines.• Thorough knowledge of Clients' product offering and market segments.• Training and coaching of marketing agents• Campaign analysis and trending.• Coaching and training agents on Sales Lead Generation best practices.'

• Generating qualified Sales leads for Market One's blue chip clients• Interviewing decision makers about software initiatives geared towards business management• Mentoring junior agents for various sales lead campaigns for our client