Owner / Short-Term Rental Host● Set up all business operations, integrating with property management software. Include API integrations with multiple platforms, including Airbnb, VRBO, and Booking.com.● Implemented and tailored Pricelabs to fine-tune real-time pricing adjustments based on market conditions, effectively aligning our pricing strategies with competitors and resulting in increased daily bookings.● Perform all customer communications for bookings.● Obtained “Super Host” status in the first four months with (50) 5-star reviews.● Hired cleaners and a handyman while performing all operations remotely.● Automated 95% of business operations.● Raised revenue by 39% in the first six months by booking structure adjustments to adhere to market trends.● Enhanced cash flow through cost segregation study, collaborating with my accountant to implement accelerated depreciation for 2023 and carry forward losses for future tax years.

Commercial Real Estate Brokerage. Cloud-based business in a virtual world.Commercial Real Estate Agent 2023 - 2024● Negotiate lease agreements and contracts for automotive repair business locations.● Conducted prospecting and underwriting of properties for business expansion viability, with a focus on the industrial market● Studied under a Commercial and Business Broker-focused mentor.**Currently registered as a referral agent only for eXp.

Run day-to-day business operations across all divisions, 25 employees, and two store locations. Lead all Managers to align with company objectives and key results. Report to the owner weekly on business metrics and strategy. Monitor all customer feedback to improve the business goal of 5-star customer service.● Established new automotive parts divisions with tailored roles to enhance lean processes. By relocating and reorganizing these departments we effectively minimized supplier traffic in high-volume areas. The results were a reduction of lost inventory on parts from 7% to 1%. This initiative saved the company $115,000 in the first year.● Implemented standardized operating procedures in SharePoint, enhancing efficiency and cost savings by streamlining document recovery processes.● Build partnerships with automotive training businesses to help with monthly training of staff members for associate growth. Enable Fleet Service to become the first independent automotive facility in the state that offers State Certified Training. This added incentive ensured we could recruit top talent.● Developed low-cost incentive-based programs to improve review volume and focused on associate engagement to bring Fleet Service Google reviews from 40 reviews (4.6 ratings) to 800+ (4.8 ratings) in less than 2.5 years.● Established a streamlined 90-day probationary hiring system, leveraging various recruiting platforms and conducting all interviews for new associates via text, email, and in-person meetings.● Created and implemented the Workmanship & Quality Control Programs to ensure high-quality control standards. This reduced warranty labor costs by 10%.● Coordinated annual team-building and community outreach events effectively.● Perform one-on-one training sessions weekly with service advisors, reviewing KPIs, celebrating successes, and developing strategies to improve lower metrics. Focus on customer satisfaction, average sales per ticket, and gross margin improvement.

Family business since 1959. Responsible for Operations of major towing and recovery in Snohomish County, WA. Growing to4 locations and a multi-state transportation division by 2011.General Manager / Heavy Duty Tow Operator 2002 -2011Responsible for all operations across four divisions of the business. Heavy-duty towing, recovery, and transport.● Created Hansens’s Towing Transport division to handle large accounts like FedEx, UPS, and Community Transit. Expanded to interstate operations, growing the business from $900,000 to $2 million in the first two years.● Grew company revenue from $900,000 to $3 million in 4 years through relationship-based sales and operational enhancements.● Negotiated, implemented, and executed State and County contracts.● Established Discount Towing to expand into new markets within Snohomish County.● Managed all operations for "Major Incident Response," a State Contract addressing tragic accidents on the I-5 corridor.● Work with WSP and WSDOT on I-5 state contracts in downtown Seattle and Tacoma.● Write and organize all standard operating procedures for each division, including items like vehicle checklists and safety standards to adhere to state contract compliance.