I am a Senior IT professional who thrives on career development. I am committed to expanding my skill set and always up for the next challenge. Having been in the I.T Service Desk Management and other Various roles for 13 years, I have a strong customer service focus with a proven track record for delivering I.T solutions through monitoring, analysing and trouble shooting technical and functional issues.I am friendly and client focused, with excellent communication skills, and able to liaise well with a diverse range of people. I am calm during extreme situations and continue to look for solutions when an issue is at hand. I would consider myself to be organised, with the ability to prioritise in order to meet deadlines and project targets.