Shane Collins Email & Phone Number

London, England, Gb

London, England, Gb

London, England, United Kingdom

London Based Japanese BankJoined programme pre-UAT and took over from experienced PM to see project through to initial go-live Co-ordinated training and support activities to ensure smooth go-live experienceAdvised on data migration, devops tooling and defect handling and solutionsRepresented nCino as SME on all calls pre delivery and into hypercare warranty before transitioning programme to support

Sydney, New South Wales, Australia

Primary responsibility for all club fundraising, sponsorships and event co-ordination.Developed new sponsorship pack and secured new and more varied sponsorshipsApplied and obtained state government grant funding for additional equipment and video technology to expand clubs organic reach and professionalism Monthly club committee organisation and participation

Sydney, New South Wales, Australia

Westpac are centralising procurement across the bank through a system led transformation with a SaaS product COUPA. The project is an end-to-end transformation from Source to Pay and is the largest funded project within the corporate services portfolio with benefits contributing directly to the CEO CORE strategy for bank simplificationMy RoleDeveloped business case, operating model & ways of working for $15m per annum programme 2nd phase Delivered release and post-go live support that digitised contact approvals across the entire bank resulting in 3500 contracts being approved in system 12 months post implementationLead team of 20+ for delivery of release re-designing supplier onboarding inclusive of integration to existing payments system Oracle Instigated Delegation of Authority policy update and facilitated approval pathway for CEO endorsementManaged consulting implementation partner deliverables in line with outcome-based Statement of WorkDrove outcomes and deliverables across delivery in line with new bank project management frameworkDelivered data migration and dry run approach for 3500+ suppliers and all associated testing and security approvals

Sydney, New South Wales, Australia

Project OverviewClient was half-way through a bank wide nCino IT implementation and required assistance to increase the velocity of an in-experienced squad, while also needing help in submission of roadmap and business case for continued funding. My RoleDeveloped funding strategy and business case, aligning to publicly committed bank goals, working directly with Head of Business of TransformationCo-ordinated 8-person squad within agile implementation for “customer and financial” squadProject OverviewStart-up bank pre- license required assistance for business lending strategy across people, process, and technology. My RoleLed 8 structured design thinking workshops with all C-Suite to define business lending roadmap and high-level origination design principlesLed 12 requirements gathering workshops with heads of departments for target state origination systemDeveloped excel business model to identify when additional resourcing/systems would be required, to comply with profitability targets communicated to shareholdersProject Overview As per regulator issued letter, bank had to design approach for remediating collateral held and ability of bank to demonstrate they held legal rights over property. Bank needed assistance defining collateral touchpoints across lifecycle and problem root cause identification and solutioning.My RoleCreated 4-week project plan and engagement approach with Accenture Risk and Remediation Managing DirectorCo-ordinated a team of 3, who spearheaded analysis of front book, back book, and enforcement issuesAdvised client on prioritised approach to tackle remaining remediation issues and alternate system-based approaches to reduce time to resolution

Sydney, Australia

Customer Strategy Consultant - International Australian Financial institution • Developed customer engagement roadmap for strategic marketing and customer experience 2019 inclusive of customer journey and GTM activities• Optimised outcomes from current customer engagement technologies to driver better customer outcomes• Assessed current spend and MROI opportunities to drive more value from strategic marketing spend nCino Functional Consultant - Large Australian Bank• Lead process design workshops for to-be loan origination with internal customer experience team• Facilitated requirements gathering workshops for future state vision• Delivered 325+ prioritised requirements for future state releases• Designed and documented high level project roadmap and delivery plan for initial releaseProduct Transition Designer - Large Australian Bank• Designed customer centric processes for 5 commercial products & all online banking services for over 2,100 clients• Delivered processes and documentation for commercial lending products inclusive of product/pricing mapping• Re-Defined process for KYC and AML migration in line with industry regulations• Facilitated over 25 workshops with senior client stakeholders

Dublin, Leinster, Ireland

Bespoke Communications Lead - Major Irish Bank • Responsible for bespoke communications to over 450 of the banks most sensitive customers on large scale mortgage remediation programme • Designed and delivered on time plans based on requirements gathered from client stakeholders • Led team through process redesign and implementation in order to adhere to client and central bank timelines• Produced capability development and training documentation in order to allow for ease of transition of resources

County Dublin, Ireland

Service Management Lead - Major Irish Energy Provider• Managed transition of all service management activities across 12 systems for 80 individuals after winning application maintenance and development contract• Advanced upon initial operation model design in order to define to level of detail required• Created over 100 system alerts and reports to ensure both internal and contract SLA’s were met. Business Analyst - Major English Insurer • Supported programme lead in creating and gaining sign-off of business case to align with companies overall change strategy • Owned business case document derived from stakeholder meetings and accurately captured all people and change plans • Developed from original role to assist in wider strategy and communications activitiesBusiness Process Designer - Major Australian Insurer• Delivered re-designed processes for re-insurance sector in order to meet clients change strategy goals to establish new centre of excellence• Facilitated client workshops with business leads during transitional period• Created full list of all processes, associated complexity and communications required.Change Practitioner - International Aviation Leasing Client:• Completion of training needs analysis• Process mapping updating• Management of Microsoft Project Timeline

Check and scan tickets before entry into stadium.

Duties:• To administrate, manage content and develop Croke Park websites and social media.• To provide monthly reports on all campaigns• To identify new marketing methods that could be used• To familiarise myself with all different departments in order to provide an effective marketing approach.• To act as a representative for the stadium to the community and to administrate the Croke Park Community Fund.• Dual website management through different CMS systems• SEO monitoring and improving• Google Analytics Reports and Statistics• E-mail Marketing System Management• Content creation for website and social media.• Ipad App Development• Photoshop Design Work

Social Media Management & DevelopmentE-Commerce Management & DevelopmentFacebook Advertisement ManagementGoogle Analytics Installation and ReportingE-Mail CampaignsDatabase GrowthGoogle AdWords Management

Orange County, California Area

Part -Time J1 summer position.My Duties included :- Customer Service- Cashier- Promotions- Stocking - Store maintanance

Limerick

Clean out apartments, General repairs, Stock Check, Order form creation and Replacement for over 175 apartments Showing perspective tenants around the campus and answering follow up questionsMoving in and explanation of water, heat and security systems to over 600 tenants, Small amount of office work when required

Master'S Degree, M.Sc. In Electronic Commerce (Business)

Bachelor Of Science (Bsc), Marketing Innovation Technology, 2.1

Leaving Certificate