Shane Mesa Email & Phone Number

Washington, United States

● Provided comprehensive support for all physical and electronic security systems, including access control infrastructure, Digital Video Recording systems, and intrusion detection systems; ensured rapid restoration of services following failure notifications.● Coordinated with internal and external stakeholders to maintain operational status of security systems; installed, programmed, and troubleshot dnaFusion access control systems, Salient CCTV, and NAPCO security systems, enhancing overall system reliability.● Developed and maintained detailed system maintenance documentation and preventative maintenance schedules using spreadsheets and project management software; conducted full system tests to ensure compliance with manufacturer and PSE specifications, and provided monthly reports on maintenance progress and repair statistics.

Redmond, Washington, United States

● Managed Identity & Access Management systems and access control processes, ensuring secure facility access and delivering excellent customer service; monitored security systems and alarms, coordinating with police dispatch and emergency services for prompt incident response.● Conducted comprehensive security audits and surveillance reviews focusing on IAM and access control vulnerabilities; identified potential risks and recommended corrective actions to enhance security measures and improve customer interactions.● Maintained detailed incident logs and reports on security events, access control issues, and IAM incidents; communicated effectively with security personnel, police dispatch, and management to provide situational awareness and support informed decision-making processes.

Tempe, Arizona, United States

● Provided remote support for Windows 10 and 11 systems, addressing technical issues and ensuring seamless operation for end-users.● Managed and maintained Active Directory, printer management and troubleshooting, ensuring efficient access control and resolving software issues promptly.● Supported Citrix and NextGen applications, utilizing Jira for ticket management and issue resolution to maintain smooth healthcare operations.

Austin, Texas, United States

● Managed and maintained Cell Tower Backhaul networks and enterprise circuits, ensuring reliable and high-performance connectivity.● Configured, monitored, and troubleshooted networking devices from Alcatel, Cisco, Juniper, and Rad to optimize network performance and resolve issues promptly.● Provided enterprise customer support for Verizon, AT&T, T-Mobile, Lumen, Tata Communications, and others, as well as dispatched field technicians to resolve fiber cuts and ensure continuous network operations.

Austin, Texas, United States

● Provided remote support for MacOS systems, resolving technical issues and ensuring optimal performance for end-users.● Managed and maintained Microsoft Azure environments, utilizing PowerShell scripting to automate tasks and enhance operational efficiency.● Conducted IT security education sessions for employees, promoting best practices and ensuring compliance with company security policies and protocols.

Herndon, Virginia, United States

● Conducted thorough investigations of potential fraud, abuse, and policy violations across AWS services, utilizing data analysis and investigative techniques to identify and mitigate risks.● Assessed risks and made informed decisions on whether to block or allow the use of AWS services, ensuring alignment with company policies and regulations.● Produced detailed investigative reports, documenting findings and providing actionable recommendations to enhance security measures and prevent future incidents.

San Antonio, Texas, United States

● National (multi-site) support for all teams’ technical issues related to Technician responsibilities in addition to leading special IT projects, such as implementing new operations processes, documentation, and network infrastructure.● Led IT infrastructure implementations, project management, team guidance, and global enterprise-level support to hundreds of end users throughout various facilities.● Improved local trouble ticket SLA metrics by 50% and globally by 90%.

San Marcos, Texas, United States

● On-site internal support for all warehouse teams’ technical issues related to Windows and macOS devices, enterprise networking (Cisco and other vendors), various types of printers, security cameras, and other proprietary tools, services, and devices.● Performed at the top 1% in regional support metrics.● Advocated for support for global customer issues, improving average resolution time from 1 week to 24 hours.