Shane Mesa Email & Phone Number

Washington, United States

• Provided comprehensive support for all physical and electronic security systems, including access control infrastructure, Digital Video Recording systems, and intrusion detection systems; ensured rapid restoration of.
• Coordinated with internal and external stakeholders to maintain operational status of security systems; installed, programmed, and troubleshot dnaFusion access control systems, Salient CCTV, and NAPCO security systems.
• Developed and maintained detailed system maintenance documentation and preventative maintenance schedules using spreadsheets and project management software; conducted full system tests to ensure compliance with.

Redmond, Washington, United States

• Managed Identity & Access Management systems and access control processes, ensuring secure facility access and delivering excellent customer service; monitored security systems and alarms, coordinating with police.
• Conducted comprehensive security audits and surveillance reviews focusing on IAM and access control vulnerabilities; identified potential risks and recommended corrective actions to enhance security measures and.
• Maintained detailed incident logs and reports on security events, access control issues, and IAM incidents; communicated effectively with security personnel, police dispatch, and management to provide situational.

Tempe, Arizona, United States

• Provided remote support for Windows 10 and 11 systems, addressing technical issues and ensuring seamless operation for end-users.
• Managed and maintained Active Directory, printer management and troubleshooting, ensuring efficient access control and resolving software issues promptly.
• Supported Citrix and NextGen applications, utilizing Jira for ticket management and issue resolution to maintain smooth healthcare operations.

Austin, Texas, United States

• Managed and maintained Cell Tower Backhaul networks and enterprise circuits, ensuring reliable and high-performance connectivity.
• Configured, monitored, and troubleshooted networking devices from Alcatel, Cisco, Juniper, and Rad to optimize network performance and resolve issues promptly.
• Provided enterprise customer support for Verizon, AT&T, T-Mobile, Lumen, Tata Communications, and others, as well as dispatched field technicians to resolve fiber cuts and ensure continuous network operations.

Austin, Texas, United States

• Provided remote support for MacOS systems, resolving technical issues and ensuring optimal performance for end-users.
• Managed and maintained Microsoft Azure environments, utilizing PowerShell scripting to automate tasks and enhance operational efficiency.
• Conducted IT security education sessions for employees, promoting best practices and ensuring compliance with company security policies and protocols.

Herndon, Virginia, United States

• Conducted thorough investigations of potential fraud, abuse, and policy violations across AWS services, utilizing data analysis and investigative techniques to identify and mitigate risks.
• Assessed risks and made informed decisions on whether to block or allow the use of AWS services, ensuring alignment with company policies and regulations.
• Produced detailed investigative reports, documenting findings and providing actionable recommendations to enhance security measures and prevent future incidents.

San Antonio, Texas, United States

• National (multi-site) support for all teams’ technical issues related to Technician responsibilities in addition to leading special IT projects, such as implementing new operations processes, documentation, and network.
• Led IT infrastructure implementations, project management, team guidance, and global enterprise-level support to hundreds of end users throughout various facilities.
• Improved local trouble ticket SLA metrics by 50% and globally by 90%.

San Marcos, Texas, United States

• On-site internal support for all warehouse teams’ technical issues related to Windows and macOS devices, enterprise networking (Cisco and other vendors), various types of printers, security cameras, and other.
• Performed at the top 1% in regional support metrics.
• Advocated for support for global customer issues, improving average resolution time from 1 week to 24 hours.