Shane Nagy Email & Phone Number

Pontiac, Michigan, United States

Greater Grand Rapids, Michigan Area

● Delivering professional customer service to 50+ VIP guests and 1500+ visiting patrons a night.● Leading by example to fellow staff members to create a positive and fun work atmosphere through achievement recognition and conversation. ● Problem solving issues that arise to ensure a memorable experience for guests. (E.g., Guests in wrong seats, lost or missing items, and upgrade possibilities for better viewing). ● Responsible for leading and training of 15+ new hires.● Completing special projects for current events in a timely matter to meet the deadline requirements.

Greater Grand Rapids, Michigan Area

● Developed strong communication skills to deliver high-level customer service with regards to sensitive and timely requests, concierge services, and conflict resolutions to promote continued program loyalty.● Daily interaction with 110 guests via phone and in-person resulting in a 200 room sell out 5 days a week contributing to the global hotel ranking of 256 out of 1000+ Marriott properties.● Top ranked full-time agent with 85% guest satisfaction and 100 Marriott Rewards card sign ups in 6 months.● Audited, reported room and restaurant financials using MS Office, FOSSE, and MICROS.● Trained 20 new hires to comply with Marriott procedures and standards. ● Executed auxiliary operational duties as need, including concessions, housekeeping, and valet services.

Greater Grand Rapids, Michigan Area

Train new hire line cooksSetup and prepare food for serviceEnsure that food comes out with a high quality and in a timely fashionComply with nutrition and sanitation regulations and safety standards

Greater Grand Rapids, Michigan Area

Leland

Rotational intern rotating between serving in the restaurant, coordinating events, culinary work in the kitchen, front desk assistant, and building maintenance.

Mount Pleasant Mi

Graduated from Central Michigan University with my degree in Business Management