Shane O'Brien

Shane O'Brien Email and Phone Number

Senior IT Service Manager - APAC @ WSP in Australia
Shane O'Brien's Location
Australia, Australia
Shane O'Brien's Contact Details

Shane O'Brien personal email

n/a

Shane O'Brien phone numbers

About Shane O'Brien

Shane O'Brien is a Senior IT Service Manager - APAC at WSP in Australia. He possess expertise in active directory, itil, change management, technical support, it service management and 39 more skills.

Shane O'Brien's Current Company Details
WSP in Australia

Wsp In Australia

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Senior IT Service Manager - APAC
Shane O'Brien Work Experience Details
  • Wsp In Australia
    Senior It Service Manager - Apac
    Wsp In Australia Jan 2024 - Present
    Sydney, New South Wales, Australia
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  • Wsp In Australia
    Senior It On-Site Support & Service Desk Manager, Australia
    Wsp In Australia Dec 2023 - Apr 2024
    Sydney, New South Wales, Australia
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  • Wsp In Australia
    It Service Delivery Lead Australia
    Wsp In Australia Jan 2020 - Dec 2023
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  • Wsp In Australia & New Zealand
    It Service Integration & Quality Manager - Apac
    Wsp In Australia & New Zealand May 2019 - Jan 2020
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  • Wsp In Australia & New Zealand
    It Service Delivery Coordinator
    Wsp In Australia & New Zealand Feb 2019 - May 2019
    Sydney, Australia
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  • Unibail-Rodamco-Westfield
    It Executive Support Team Lead (Au)
    Unibail-Rodamco-Westfield Apr 2016 - Dec 2018
    Sydney, Australia
    Leading the Executive Support team to provide on-demand IT support requirements for the Chairman, CEO and senior executive staff globally 24/7.Coordinating and supporting global video conferences as well as all IT related services within a high demand corporate environment.
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  • Rcr Tomlinson
    Ict Field Service Team Leader
    Rcr Tomlinson Nov 2015 - Mar 2016
    Sydney, Australia
    Lead a team of 4 field service engineers located across Australia & New Zealand providing remote and onsite support services.
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  • Rcr Tomlinson
    Ict Service Desk Manager
    Rcr Tomlinson Aug 2015 - Nov 2015
    Sydney, Australia
    Lead and manage the ICT Service Desk capability within the business, including delivering the provisions of an effective customer focused service desk facility through establishing and implementing policies, methodologies and staff development.
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  • Rcr Tomlinson
    Ict Service Desk Coordinator East Coast
    Rcr Tomlinson May 2014 - Aug 2015
    Sydney, Australia
    Responsible for ensuring high quality, consistent technical Customer Support ensuring that these support services meet (or exceed) business expectations.
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  • Rcr Tomlinson
    Change, Release & Problem Manager
    Rcr Tomlinson Feb 2013 - May 2014
    Sydney, Australia
    Responsible for the management of the ICT Change Management process, ensuring the proper performance and control of all changes to the ICT environment in order to maintain a minimum amount of disruption to our businesses.Responsible for facilitating resolution of identified problems, as well as trend analysis and proactive identification and resolution of problems. Facilitation encompasses being conscious of the cost v benefit of resolution activities and fixes and soliciting the ICT leadership teams input and approval for significant decisions.
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  • Rcr Tomlinson
    Ict Field Services Coordinator
    Rcr Tomlinson Aug 2012 - Feb 2013
    Sydney, Australia
    Management of 3rd Party Field Force Service provider who to ensure effective ROI.Coordinate onsite support services to end users throughout Australia and New Zealand where the Service Desk is unable to assist remotely. Services provided include Break /fix, hardware setup, ‘How to’ support, and Move, Add and Change (MAC) Service Requests that have been allocated from the Norfolk Service Desk.Ensure ITIL framework is followed utilising ServiceNow management tool.Deployment Plans for upcoming hardware refresh and Windows 7 project across 86 sites.
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  • Corrective Services Nsw
    Team Leader Desktop Support
    Corrective Services Nsw Mar 2008 - Dec 2011
    Sydney, Australia
    Managed 2nd level operational support and service of approximately 5500 HP Desktop and Notebook Computers, as well as peripherals across 184 sites in a Microsoft Active Directory environment.Responsible for planning, scheduling and supervising CSNSW and HP representatives who were providing onsite support tasks at multiple locations across NSW.Vendor Manager of agreement between CSNSW and Hewlett Packard for Desktop Services Management since Dec 2008
  • Corrective Services Nsw
    Project Manager Voip/Lan
    Corrective Services Nsw Nov 2006 - Mar 2008
    Sydney, Australia
    Responsible and accountable for the coordinated management and installation of Information Technology requirements in the commissioning of a new 600 bed Correctional Centre in Western NSW.Built credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organisation.Assign Project staff to assist and ensure schedule and performance of vendors and contractors to guarantee the ultimate success and acceptance of the program.Budget and Financial control ensuring all expenditures were accounted for and within budget.
  • Corrective Services Nsw
    Network & Infrastructure Support Officer
    Corrective Services Nsw Aug 2000 - Nov 2006
    Silverwater Nsw
    Onsite Support officer at a large metropolitan Correctional Complex for over 700 staff providing Application and Desktop Support requirements
  • Corrective Services Nsw
    Correctional Officer
    Corrective Services Nsw Feb 1990 - Aug 2000
    Sydney, Australia
    God made Correctional Officers so Policemen would have heroes

Shane O'Brien Skills

Active Directory Itil Change Management Technical Support It Service Management Management Windows 7 Team Leadership System Administration Hardware Customer Service It Management System Deployment Service Delivery Windows Vendor Management It Operations Microsoft Office Problem Management Budgets Citrix Process Improvement Troubleshooting Analysis Project Coordination Telecommunications Problem Solving Team Building Desktop Support Management Team Management Negotiation Novell Certified A+ Certified It Technician Itil V3 Foundations Certified Itil Process Implementation Asset Management Lease Negotiations Resource Management Itil Certified It Service Delivery Service Desk Management Video Conferencing Polycom Video Conferencing Cisco Telepresence

Frequently Asked Questions about Shane O'Brien

What company does Shane O'Brien work for?

Shane O'Brien works for Wsp In Australia

What is Shane O'Brien's role at the current company?

Shane O'Brien's current role is Senior IT Service Manager - APAC.

What is Shane O'Brien's email address?

Shane O'Brien's email address is ob****@****ond.com

What is Shane O'Brien's direct phone number?

Shane O'Brien's direct phone number is (310) 478*****

What skills is Shane O'Brien known for?

Shane O'Brien has skills like Active Directory, Itil, Change Management, Technical Support, It Service Management, Management, Windows 7, Team Leadership, System Administration, Hardware, Customer Service, It Management.

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