Shane Waldron Email & Phone Number

Jacksonville, Fl, Us

Provided technical and administrative support for public sector clients using our flagship iNovah ERM software as well as user-facing Cashier application.Gained experience with ASP.NET applications.Configured application environment involving Server Roles and Features, IIS (Internet Information Services), SQL Server, SQL Express, SSL certificates, port bindings, etc.Performed backups of client environments including server snapshots, database backups, configuration file gathering, and pre-implementation documentation.Assisted with the implementation of the iNovah web application for self-hosted and cloud-hosted clients including upgrades and installation.Maintained internal and client facing knowledge base.Worked with clients to arrange a variety of custom interfacing applications/APIs.Implemented, tested, and resolved issues with various EMV solutions including EMV Direct, EMV Simplify, and Payconex. Gathered information using event viewer, log files, SSMS, and SQLite.Gave multiple client presentations at annual client training conference (HCTC)

Jacksonville, Florida Area

Remotely implemented, & configured equipment including Cisco routers, switches, LTE routers, ATA devices, Aruba access points and Cloudgenix SDWAN controllers.Guided on-site technician through physical-layer changes and cable swings.Interfaced with various telecom providers such as AT&T, Comcast, Centurylink, etc. to troubleshoot broadband, DIA, and MPLS circuits.Reviewed, configured, and performed troubleshooting on VLANs.Tested to confirm post-implementation continuation of service, such as device connectivity, authentication, and usability.Compared pre and post checks to confirm that no unauthorized changes had taken place.Monitored and documented decommissioning of old devices so they could be safely disposed of without compromising network security.Escalated advanced issues to senior engineers and worked alongside voice engineers and data engineers to troubleshoot network functionality.Administrative and network management technologies used included HPNA, Jira, Aruba Airwave, & CNET.

Jacksonville, Florida Area

Used Active Directory, Quest One Active Roles, and Microsoft SQL to perform account administration including user account creation, deletion, unlocks, and password resets.Gained experience working within the Windows Server 2008 environment.Created, modified, elevated, resolved, and closed tickets using Service Now, Footprints, and Summit.Gathered information, and performed tier 1 troubleshooting regarding account administration, hardware/software issues, and peripheral malfunctions.Explored and implemented solutions based on internal knowledge base.Received, worked, escalated, and closed tickets as they came in by phone and email.Used Microsoft Remote Desktop and Summit Desktop Viewer to access user machines for the sake of troubleshooting level one issues.Completed GPMO OSM-Q Partnerweb certification and Astadia’s ITIL Foundation certification course.Took part in multiple projects including installation of Kronos time clocks, as well as workstation assembly and configuration.

Jacksonville, Florida

Performed audits on a variety of healthcare facilities including Rural Health Centers, End Stage Renal Dialysis Hospitals, Indian Hospitals, and Skilled Nursing Facilities.Gathered provider information using HFS (Healthcare Financial Systems), FTCL (Financial Tracking & Control Logging), STAR (System for Tracking Audit & Reimbursement), and PS&R (Provider Statistical & Reimbursement System).Used Excel templates, macros, and manual data manipulation to ensure that providers’ cost reports agreed with statistical reports within material reason.Manipulated and sampled bad debt data to ensure that provider followed Home Office guidelines regarding dual-eligibility, indigency, and allowable write-offs.Prepared audits for presentation to reviewers using circular tracing and cross-referencing. Audited provider financial statements to ensure that year over year variances were within CMS tolerance thresholds.Communicated with providers for supporting information when discrepancies were noted.Presented audit adjustments as necessary to correct discrepancies in provider cost reports.

Jacksonville, Florida

Updated system with transaction identifiers and ensured proper transfer of transaction information between trade counterparties.Reconciled shares in party accounts and certified proper account maintenance. Managed journal entries for cost basis reporting activities.Ensured proper tax withholding in regards to payouts from mandatory corporate action events.Verified 302B tax forms for domestic trading accounts.Monitored ledger breaks and remedied issues that would lead to improper reporting.Interfaced with vendors to ensure proper maintenance of custom software applications.

Jacksonville, Florida

Gained in depth insight into the world of leasing.Interacted with clients through telephone and digital transmission.Acclimated to a variety of digital information systems including Attachmate Reflection, Western Union Speed Pay, Microsoft SQL tools, T-Value, and FlexInvoice.Acquired a strong working knowledge of acceptable business protocols and compliance.Participated in various side projects exercising an array of skills including extensive application use, information gathering, and client interaction.

Jacksonville, Fl

Maintained $240 sales per hour.Identified and fulfilled customer needs.Operated POS system.Gained strong working knowledge of inventory systems.

Jacksonville, Fl

Managed client files in WinUSPA database.Interacted with clients.Achieved insightful experience in banking and financial solutions.Learned the importance of wealth and retirement investment.Attained in depth familiarity with insurance and risk management.

Received calls, messages, and scheduled appointments by phone.Managed client database system and filed client records.Interacted with clients including time spent working in informational meetings and 1-on-1 sales.Processed cash and credit payments.Organized receipts.

Bachelor Of Business Administration (B.B.A.), Finance, Corporate Track, 3.49

Associate In Arts, 3.72