Shane Power Email and Phone Number

As a Customer Support Manager, I lead a team of 10 support representatives who provide high-quality service and solutions to our internet customers. I oversee the daily operations, training, and performance of the support team, ensuring that they meet and exceed the customer satisfaction and retention goals.I studied Computer Networking and Telecommunications from Lane Community College, which equipped me with the technical knowledge and skills to troubleshoot and resolve various network and wireless issues. I also have a proven track record of increasing sales and revenue by upselling and cross-selling our internet products and services, as well as creating and maintaining loyal and long-term relationships with our customers. I am passionate about delivering exceptional customer support and technical expertise in the internet industry.