Shane Smith Email & Phone Number

Blackburn, Gb

Southport, England, United Kingdom

Southport, England, United Kingdom

Blackburn, United Kingdom

Visit www.pinewood-studio.co.ukI have been designing artwork, adverts and images for over 7 years both professionally and in my spare time. I specialise in digital marketing & social media adverts and campaigns. So If you need a new logo for your business or an advert to promote an event, whether your self employed or a small business owner, get in touch for a free no obligation quotation at www.pinewood-studio.co.uk and to see more.

Lostock Hall, England, United Kingdom

Overall responsibility of the store and staff to increase footfall, turnover and profitable running of the store and implement improvements. Develop and introduce more retail and ecommerce sales with an on-line presence and an on-line shop.In my short time I have increased turnover by between 22% and 64% for each month of trading during Covid-19, which has proved to be testing because of supply chain issues. I have also implemented the following improvements.• Introduction of digital systems and record keeping• Introduction of a returns policy and system• Design & develop an on-line store• Introduction of more and varied lines of products• Improved layout and stock arrangement and products display• Working with suppliers to be more competitive with costs to increase sales• Introduction of new suppliers with new products and accessories• Design and develop a customer loyalty card scheme

Preston, United Kingdom

Overall operational responsibility and management of the branch, including the aftersales and sales departments. Overseeing the performance of these departments and ensuring targets are set and met. Dealing with any complaints either personally or through good management and delegation, with a great personal knowledge of consumer regulations and law. I was also tasked with improving the reputation and customer service experience of the branch, which was lacking before I was appointed.Overall responsibility to ensure the efficient, effective and profitable running of the branch and it’s performance, from sales, aftersales and a staff of 38, to managing customers, their expectations and complaints. • Promotion of the ‘Marquis Centres’ group, its products and services • Overseeing all duties of the other team members are carried out in accordance with their Job Descriptions• Responsible for the training & development of the other members of the team• Responsible for ensuring there is adequate cover at the branch at all times, and timely completion of the staff rota• Ensuring that the Aftersales department is run efficiently and profitably• Responsibility for customer care and service at the branch• To help ensure that general good ‘Housekeeping’ practices are adhered to by all members of the team• The retail and trade selling of Motorhomes, caravans, cars and other vehicles or boats as necessary• Finance sales and referrals• Building and maintenance of professional relationships with all suppliers and contractors• Prospect gathering and generation, contact and follow ups• Vehicle display, pricing and presentation• Contribute to the overall performance of my branch and Marquis Group

Blackburn, Lancashire, United Kingdom

Read Caravans was bought by Campbells Caravans in June 2016 and I became Aftersales Manager due to a restructure by the new owners who had no need for a general manager

Blackburn, Lancashire, United Kingdom

Full responsibility for the Management and operation of Read Caravans, a multi award winning caravan dealership. Winner of national UK dealership of the year in customer care and aftersales.2005 CRiS Dealer of the Year - Regional Winner2009 CRiS Dealer of the Year - Regional Winner2010 Practical Caravan Dealer of the Year - Overall Winner2011 Practical Caravan Dealer of the Year - Regional Runner Up2011 Caravan Times Dealer of the Year - Winner2012 Caravan Talk Dealer of the Year - Runner Up2012 Caravan Talk Best Caravan Servicing - Winner2013 Caravan Times Dealer of the Year - Winner2014 Caravan Times Dealer of the Year - Runner Up2015 Caravan Times Dealer of the Year - Winner- Business and Marketing Manager inc brand recognition, development, and web site traffic growth. Responsible for all Social media developments.- Head of IT inc database control and systems development and implementation.Health & Safety Manager.- Develop and implement key performance indicators for all departments- Maximise profitability whilst controlling operational costs- Develop and implement IT systems within the company- Develop and design advertising campaigns and strategies for the company both online and off-line, specialising in social media.- Develop, promote and maintain website including a high level internet presence and social media presence.- Develop and implement new business and opportunities- Company representative for all Health & Safety inc COSH, H&S in the workplace- Company representative for all matters regarding Trading Laws inc SOGA

Blackburn, United Kingdom

Manage Service Centre & Body Shop- Manage Aftersales Department including warranty processes- Develop and promote the highest levels of customer service- Manage the warranty department- Manage and promote Health & Safety within the workshops- Develop and manage training programs for technicians and office staff

Blackpool, United Kingdom

Manage Service department- Manage Aftersales department including warranty processes- Managing Parts department- Customer relations

Coppull, Lancashire, United Kingdom

Servicing and repairing touring caravans

Blackburn, United Kingdom

Caravan Service Centre Foreman- Supervise workshop and workshop staff- Inspection of work- Service and repair of caravans

Preston

Shift Supervisor

Hnd, Mechanical Engineering Production & Design

Mechanical Engineering Production & Design

Mechanical Engineering

7 O Levels grade C and above