Shane Webb Email and Phone Number

Juggle Network Security, Data Center, and Printer Support roles as needed by the company.Use Microsoft 365 applications such as Outlook, Teams, and Excel to manage workloads and create reports.Oversee use of Windows and Linux devices to keep the business moving forward.Oversee maintaining all the servers including hardware, software, backups, and racking.Oversee the investigation into network failures and connectivity issues.Oversee the configuration and installation of server and workstation components such as hard drives, RAM, power supply units, and CPU’s.Oversee the configuration and installation of networking equipment such as modems, access points, and switches.Oversee maintenance of networking equipment and servers.Work with stakeholders to identify flaws in equipment and the best times to work on that equipment to minimize downtime and impact on the business.Responsible for incidents involving server and network failures.Investigate security issues and alerts involving servers.Generic IT duties as needed.

Contractor for Capgemini working at Subway HeadquartersTriaged alerts from stores all over the world regarding registers, payment systems, and various proprietary software.Dealt with problems involving internet issues, hard drive failures, reimages, faulty screens, and the configuration of new registers. Familiarity with the ServiceNow ticketing system.Created user accounts for store employees.Made sure inventory and deliveries for stores were properly inputted into the sales system.Worked with franchisees and managers to setup registers and provide customer service for the company’s web consoles.