For as long as I can remember I have been fascinated with technology. From a young age I have been taking things apart just to work out what went where, looking for mistakes and then putting everything back together. Fixing these mistakes taught me how to develop my troubleshooting skills and how to work under pressure, so it was natural that I started working in IT support. My experience has allowed me to work with users spanning both the corporate and domestic sectors. Working with such a wide range of customers allowed me to not only build my practical knowledge but to develop my style of support. Over the years I have gone from a general support technician, dealing with a range of technologies over multiple platforms, to a network technician, specializing in internet and network support. I now feel confident working alongside any user and their particular needs and demands.Moving forward I want to work in the field of Network Security and Cyber Security, again this side of things fascinates me, the data that companies hold is the key to everything from business growth, to employee and customer satisfaction and I aspire to be a part of this movement and make it as safe as possible for all to use..
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Cyber Security AnalystLanwareLondon, Gb -
Penetration TesterTriton Network Technology Sep 2021 - Oct 2021Gaborone, Botswana• Internal and external vulnerability assessment of four servers and firewall with the use of Nessus software.
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Information Technology Field TechnicianBotswana Broadband Internet - Bbi Feb 2012 - Jan 2020Gaborone, South-East, Botswana• Supporting customer’s internet connections (ADSL, Fiber and Wireless).• Working and supporting multiple networking products. Most commonly Cambium, Netgear, Mikrotik, Kerio, Ruckus and D-link.• General IT support for Home and Corporate customers.• Assisted with Help Desk duties.• Helped customers remotely either over the phone or through remote control programs like Anydesk and Teamviewer.• Implementation of VPN and Firewalls (Kerio, Fortigate and pfSense).• Setting up of wireless/wired networks.• Continued support and maintenance of open source PABX system (Elastix).• Server support and maintenance. (Microsoft Server OS, AD, DCHP, Exchange, File sharing, Print sharing, Backups and Linux Servers)• Implementing, setup and maintenance of cloud based email services (G Suite and Office 365 with Azure).• Managed and configured customers DNS records.• Helped client (Cycle Base) setup and implement race timing system (Jaguar Timing Systems).• Trained and managed interns.• Managed the general support team (Issuing of support tickets and managing their schedule).• Trained/advised customers on general use and maintenance of Internet and IT equipment. -
It Field Support TechnicianItworx Botswana Mar 2009 - Feb 2012Gaborone, South-East, Botswana• Worked as a part of the workshop team.• Fixing and maintaining all IT equipment that had been brought to the workshop.• On-site support for contract customers.• Software and hardware support for on-site customers. (Windows and Apple Products)• Basic Quickbooks support.• Server implementation and maintenance (Microsoft Server OS, AD, DCHP, File sharing, Print sharing, Backups).• Implementation of open source PABX systems (Elastix). -
InternInformation Technology Integrators Feb 2007 - Jan 2009Gaborone, South-East, Botswana• The roll out of network, printers, cash drawers, monitors and PC's for a major Botswana wholesalers over 6 months with 4 other technicians.• Supporting the hardware for Wholesale stores in Gaborone and surrounding towns.• Supporting most of the commercial side of ITI.• Support for Ministry of Education in Botswana.
Shane Wheeler Education Details
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Mastergrade It CapetownNetwork Security
Frequently Asked Questions about Shane Wheeler
What company does Shane Wheeler work for?
Shane Wheeler works for Lanware
What is Shane Wheeler's role at the current company?
Shane Wheeler's current role is Cyber Security Analyst.
What schools did Shane Wheeler attend?
Shane Wheeler attended Mastergrade It Capetown.
Who are Shane Wheeler's colleagues?
Shane Wheeler's colleagues are Roberto Espinosa, Hashim Abdisalam, James Tovey, Tasha Dennis, Harry Earle, Linest Parfait, Mael Garcia.
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1bond.co.uk
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Shane Wheeler
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1mitie.com
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