Shane Browder Email & Phone Number

Suwanee, Ga, Us

Kansas City, Ks, Us

Deployed OVA and ISOs in VMware ESXI to create new Cisco Appliances and Microsoft Servers Administered, configure, upgraded, and troubleshot CUCM 12.5, CUPS 12.5, CUC 12.5 UCCX 12.5 CUCMEConfigured routers for VOIP, DATA, and Wi-FI ServicesConfigured gateways in CUCM and voice gateway routers for IP fax transmissionsVerified and updated network and telephony documentationResponded, troubleshoot, and resolved network outages for all Dairy Farm LocationsTroubleshoot using DNA, CDR, Cisco reporting.Maintained relationships with vendors

• Work and collaborate with project and operational teams, and 3rd party vendors• Provides training to Operations team members.• Monitors, reports, and resolves capacity and performance issues to ensure uninterrupted service• Project team member involved in the design and deployment of Cisco Call Manager solutions and IPT Deployments• Provides strategic technical direction, roadmap design, installation, and configuration of all IP-based telephone systems/services.• Adhere to, update, and/or create where necessary security standards and internal controls and procedures.• Serves as the subject matter expert and is responsible for all aspects of IP-based telephone systems for the enterprise voice network

Atlanta, Georgia, Us

To lead deployment and support of IP telephony, videoconferencing, and other collaboration technologies. Worked on Insight Global project to deploy all of Cisco Unified Communication technologies. The project consisted of more than 250,000 endpoints, 40+ CUCM Clusters, 30+ Cisco Unity Connection Clusters. Reviewed and validated understanding of customer design requirements as well as recommended process change. Managed day-to-day client and internal service requests and documented all services performed. Worked on the design and implementation of Dial-plan for Inbound and Outbound calls in CUCM Clusters. Provided help to troubleshooting Routers, Switches, and Cisco VoIP products.

Lawrenceville, Ga, Us

Responsible for the configuration, installation, upgrading and testing of Cisco Unified Communications products including CUCM (up to and including CUCM Version 10), CUCXN, CUCCX, CUPS, CER, CUEAC.Deployed several multisite VoIP installations with centralized call processing using CUCM 7.x/8.x/9.x/10xConfigure the dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles.Troubleshoot call routing issues using debugs and traces to identify and correct issues.Configure and implement voice gateways (H323/MGCP/SIP), SRST for remote sites, CUCME and CUE distributed design.Paging systems integration with CUCM, configuration and testing.Develop and maintain support documentation including support guides, knowledge base articles, procedures, and online customer informationTroubleshoot and update infrastructure for hunt groups and Auto AttendantClosed 45 Agent Telephony Requests per day.Update and close tickets. Documentation on tickets and track issues to completion.

Norcross, Ga, Us

Troubleshooting VOIP Complex networksCisco IOS Routers:18/1900, 28/2900, 38/3900, 7200 seriesCisco Catalyst Switches: C2960, C2975, C3560, C3560-X, C3750, C4500, C6500 Unified Communications Manager: 3.3, 4.X, 5.X, 6.X, 7.X, 8.X, 9.X and all versions of CMECisco UCS Series – 200, 210, 220, and 240 servers VMware ESXi versions 4 and 5Cisco Voice Mail Platforms: Unity Connection 8.X, 9.X, Cisco Unity 5.X and Cisco Unity ExpressCisco IM and Presence 9.XConfiguration and Management of Cisco Call Manager Clusters. Monitor and Building of Unity Connection Servers.Implementation of Cisco IP phones. Cisco bulk loader and Site survey tools.Implementing Call Handlers and AA in CUC 8.X.Using VMware platform to work in the Call Manager.

Atlanta, Georgia, Us

Engineer - Delta Airlines Level 3 Remote Support• Developed technical solutions to meet a variety of Delta Airlines requirements.• Perform administration, configuration, and monitoring of all Cisco Unified Communication equipment• Ability to configure UC services, applications, end point devices and other aspects of the UC system.• Install, maintain and troubleshoot Cisco Unified Communication equipment at domestic and international sites.• Develop and maintain detailed network drawings and other required documentation as needed.• Assist in the planning and implementation of the corporate network infrastructure• Provide detailed reports and communications to the project management team regarding the operational status of the Unified Communications deployment and project status.• Troubleshoot and problem solve within the Cisco Unified Communications environment to ensure highly available systems and expeditious incident resolution

Us

• Central point of contact to manage coordination, notification and resolution of Severity <-1 Severity 1 and Severity 2 incidents outages.• Access the ticketing system to assess if an outage is a candidate for root cause analysis team.• Developed best practice procedures to ensure delivery of service levels and customer deliverables.• Monitor and update all Service Center incidents opened or closed as of Severity <-1 Severity 1 and Severity 2 incidents.• Ensure that incident problem description, Categorization, resolution and business impact information are documented.

• Coordinated with sales and consumers to formulate enterprise solutions and showcased technical white board demonstrations.• Managed configuration tools and outlined designs according to client needs.• Developed best practice procedures to ensure delivery of service levels and customer deliverables.• Conducted technical presentations.• Routed supporting documentation to enterprise solutions.• Created high revenue producing in-bound and out-bound document and voice alert notification solutions.Top company performing salesperson out of 50

Us

• Document all trouble tickets using Service Center Ticketing System.• Access the ticketing system to assess if an outage is a candidate for root cause analysis team.• Reset workstation back on their domain. Add remove user accounts. Rename user profiles. Reset NT password and accounts via Tem Client.• Provide telephone support for enterprise software such as Windows 2000, NT, 95, OS/390, Tivoli Microsoft Office 2000, Deltamatic, Exchange Server 2000.• Experience with enterprise level user configuration for 80,000 users Troubleshoot hardware (HP, Genicom, Okidata, Unimark Printers, Intel based PCs.• Ensure that incident problem description, Categorization, resolution and business impact information are documented.

Pursuing Bachelor Of Science, Information Technology/Information System Security

Education record