Customer Support + Warranty-Communicate clearly and professionally with customers via phone, email or in person about the company and it's products using extensive knowledge gained from training, research, hands on experience and love for the industry- Support customers inquiries in a timely manner to resolve issues and disputes where all parties benefit and meet a mutual resolution- Edit and update new policies for warranty and returns- Make decisions based on policy + by case basisSales / Order Processing:- Organize and process inbound sales from many different channels (B2B + B2C)- Communicate with overseas vendors to gather information + place orders- Handle RMA Requests and have the final say in RMA evaluations-Organize + reconcile inbound cargo -Schedule outbound freight- Process over $1,000,000 in sales annually Operations + Misc- Oversee and train our warehouse and assembly team- Created an inventory app for accurate real-time stock levels- Built different systems and mediums for superior and more accurate work flow- Evaluate and fix warehouse deficiencies - Create large stocking orders and communicate with overseas suppliers- Maintain stock levels of important sellable items- Ensure information in our internal systems is accurate in order to maintain repeatable results-Negotiate MOQ with potential new vendors

Working with others in assisting the operation of a student run team-Securing sponsorships -Raising money - Designing, selling and distributing team apparel- Shared responsibility of social media promotions and postings

Within the Highland Mountain resort, my rolls included the following:-Keep a high level of professionalism in both skill, knowledge and presentation.-Manage and train employees to the standards needed to keep a safe work environment-Ensure service intervals for our rental fleets were complete to maintain a safe environment for our customers-Organize and prepare daily checklists-Assist customers to find products that fit their needs best-Provide walk in service for customers in a timely manner

Began to expand my shop and product knowledge, learning technical skills as well as troubleshooting problems

Within the Gunstock Mountain Terrain Park department, my contributions included but were not limited to:- Ensuring nightly projects and scheduled maintenance was completed on time- Team work planning and execution of daily tasks- Monitoring the slopes for any unsafe obstacles, injured persons or other dangers- Using safety precautions while working on large scale projects- Building and maintaining events

Assisted Waterville's premier race and freestyle program. Event set up and maintenance