Shanece Byrd Email & Phone Number

Laurel, MD, US

Washington D.C. Metro Area

• Lead Concierge
• Supervise all concierge shifts including first, second, overnight, and weekend shifts; and coordinate monthly concierge meetings to address employee performance
• Manage front desk, and act as reconciliation agent for all things concerning resident satisfaction, i.e. coordinating with leasing associates for operational efficiency, and facilitating maintenance requests
• Manage package distribution for 400+ residents, create monthly community calendar, prepare purchase orders for office supplies, and review requests for goods and servicesSales & Service Associate
• Administer superior customer service by greeting and assisting all visitors, guests, and residents; demonstrate property features and services beneficial to customer needs and potential leases; update resident files.
• Assist in the upkeep of community appearance including maintaining model apartments homes, and amenity areas; while coordinating with the maintenance and cleaning team to provide additional cleaning services

Washington D.C. Metro Area

• Delivered outstanding customer service, while playing a key role in building professional relationships, and resolving resident concerns and issues
• Assisted management with regard to marketing and advertising efforts, maintained lease file accuracy for 500 apartment homes; and assisted in resident lease renewals
• Escorted potential residents through property features and amenities beneficial to customer needs, prepared cleaning and maintenance appointments for residents as needed, and distributed packages to residents accordingly
• Recognized for receiving 90% and higher score on anonymous shopping reports, and closed 74 leases during first four months of employment

Washington D.C. Metro Area

• Provided professional assistance to students, clients, and staff regarding academic enrollment, salon services, and safety procedures and policies
• Developed and maintained professional relationships with clients and students, updated and managed client information in school data base, and resolved student/client issues with expediency
• Maintained clean and orderly front desk area, and managed all monetary transactions accurately and efficiently; assisted management with additional tasks as requested

Columbia, Maryland

• Managed customer accounts, including billing/payment issues; while preparing reports, memos, and financial statements using company database and software
• Maintained creditor voicemails, and distributed inbound correspondence to the appropriate staff member; other duties as assigned

Hanover, Maryland

• Provided professional support to the Contracts Department; while coordinating activities with other executives to ensure timely completion
• Planned and scheduled meetings, responded to various inquiries both internal and external, managed communications via e-mail, phone, and facsimile; and distributed inbound correspondence to staff members accordingly
• Organized and accurately managed filing system of 300+ clients; and upheld all aspects of client and company confidentiality