▲ Owner and property manager of three apartment buildings. ▲ Created a financial model to manage risk and identify properties that would yield high-returns while being ethically run. ▲ Produced rental income increases of 53% within 1st year due to property improvements and market rate adjustments.Specialties: ✔ Property Management ✔ Financial Models ✔ High-Return Investments ✔ Business Plan Preparation ✔ Financial Analysis

▲ Competed professionally throughout the nation and performed with the prestigious Beyond Ballroom Dance Company from 2012 to 2015. https://www.startribune.com/dance-spotlight-beyond-ballroom-dance-company/192528941/▲ Donated pro-bono performances and coaching annually at prominent fundraising events for the non-profits Corner House and Northeast Youth & Family Services. https://newsroom.associatedbank.com/stories/associated-bank-colleague-wins-let-s-dance-competition

▲ Directs and provides leadership in achieving branch/individual personal banking goals. ▲ Manages sale of loan, deposit products, non-deposit products, and personal banking platform. ▲ Develops and services consumer and commercial business. ▲ Prepares the annual business plan, annual budget, and oversees efforts to meet location growth and net operating income goals. ▲ Manages a cross-functional team; personnel management activities include interviewing, coaching, conducting performance evaluations, salary administration, and overseeing direct reports. ▲ Serves as community liaison by participating in community organizations/groups and developing extensive contacts throughout community.Specialties: ✔ Bank Management ✔ Sales Leadership ✔ Cross-Functional Team Leadership ✔ Budget Preparation ✔ Business Plan Preparation ✔ Relationship Development ✔ Team Management ✔ Goal Attainment ✔ Customer Service Excellence ✔ Product Management ✔ Client Development ✔ Networking ✔ Spanish Fluency

Sold bank products (including home equity loans, annuities, checking and savings accounts, term life insurance, and mortgage referrals) to high net-worth individuals and businesses in fast-paced retail banking setting. Excelled at creating relationships and delivering outstanding customer service; identified, expanded, and deepened customer relationships while recommending/delivering appropriate products and services. Served as Spanish translator for Associated Bank; worked with all Spanish speaking clients at local branch.Key Achievements: ▲ Sales: Consistently exceeded sales goals each year, achieving >125% of annual goals for 9+ years. ▲ Networking & Relationship Building: Developed large network of 500+ bank customers and maintained strong client relationships. Networked with community groups to expand local brand presence. Resulted in an increased number of branch clients and leading the branch in new client generation and retention. ▲ Customer Service: Consistently recognized by clients and management as a leader in delivering outstanding customer satisfaction/retention; scored >9 out of 10 on all satisfaction surveys. ▲ Financial Analysis: Analyzed customer financial profiles to refine financial goals and provide effective money management, borrowing, insurance, investment, and retirement solutions. Specialties: ✔ Bank Management ✔ Sales Leadership ✔ Cross-Functional Team Leadership ✔ Business Plan Preparation ✔ Relationship Development ✔ Goal Attainment ✔ Customer Service Excellence ✔ Product Management ✔ Client Development ✔ Networking ✔ Spanish Fluency ✔ Financial Analysis

▲ Provided award-winning instruction to individuals learning to ballroom dance and compete as dancers; students consistently placed in the top three at competitions. ▲ Managed and taught new instructors. ▲ Developed a network of high-net worth students and led in sales for part-time instructors. ▲ Coached in high-pressure situations in front of large audiences.

Worked with high net-worth individuals to identify banking needs, determined what financial solutions would most effectively achieve them. Opened accounts, handled client transactions, sold and cross-sold bank products and services. Successfully and quickly solved customer questions and concerns. Key Achievements: ▲ Sales: #1 in Midwest region multiple times for sales referrals. ▲ Customer Service & Relationship Building: Hired as a teller and was quickly promoted to banker due to exceptional performance and ability to build client relationships through outstanding customer service.Specialties: ✔ Customer Service Excellence ✔ Sales Leadership ✔ Relationship Development ✔ Client Development ✔ Networking ✔ Spanish Fluency