Shane H. Email & Phone Number

Surprise, Az, Us

Surprise, Az, Us

Surprise, Arizona, United States

Responsible for running ridiculously effective 2-week fundraisers at North & West Valley schools and providing a memorable experience to students and teachers! #BuildingLeaders

Surprise, Arizona, United States

Leading fundraisers for local schools as well as teaching kids leadership principles!

South Carolina, United States

Phoenix, Arizona, United States

- Managed agent and customer interactions- Rolled out 1:1 coaching structure between Agents and Team Leads

Surprise, Arizona, United States

- Schedule out entire customer remodel projects- Review and schedule specific job tasks- Track employee productivity- Implemented the use of Asana and Google Forms

Surprise, Arizona, United States

- Manage and maintain supply and deliveries of materials, tools, and customers orders- Responsible for setting up job sites appropriately; with necessary resources

Phoenix, Arizona Area

I continued to expand my skills from my Team Lead l role and continued to take on delegated tasks from managers. Additionally, I supported fellow Team Lead l's and also managed a small LOB. I was the sole point of contact during gaps in managerial coverage.

Phoenix, Arizona

I helped lead a team who interacted with customers via social media as well as another team that supported Uber's top 2% of customers via phone and messaging. Specialists were coached on a weekly basis and managed according to their performance.I also would be delegated projects from upper management such as:- Deep dive CSAT data and provide insights on our top detractors- Build decks for a monthly business review with my fellow Team Leads- Efficiently schedule and organize 1:1 sessions for the entire LOB- Successfully developed a Coaching Playbook model for Team Leads

Charlotte, North Carolina

During my tenure I supported 3 different LOB's while managing teams of 10-20 specialist and handling escalated calls. Departments covered were general customer service and retention.

Phoenix, Arizona

Coached and managed teams ranging from 12-20 specialists on various projects regarding general customer service, order support, and retention. Additionally, I handled multiple escalated calls in which I would primarily de-escalate or consult management for further guidance.

Phoenix, Arizona

Handled inbound and outbound calls on multiple projects.

Sun City, Az

Hand washing cars and detailing. Daily interaction with customers.