Shane Hillen Email & Phone Number

Michigan, United States

Holland, Michigan, United States

I am part of a small elite team responsible for securely connecting business systems and users in order to support operations and innovate solutions to overcome the IT challenges facing the corporation.● Took a leadership role in overhauling the networks at our Holland facilities with new firewalls, wireless access points, switches, etc. Collaborated with multiple vendors, oversaw the configuration of the new networking equipment● Performed multiple company wide migrations including 365/Azure tenants, endpoints, local to cloud migrations, etc.● Innovated automation into production processes to improve productivity both in the cloud and in our warehouses● Migrated on premises file servers into cloud repositories● Configured and centralized: patch management, software deployment, image deployment, zero day patching, MDM, etc● Facilitated SOC2 and PCI compliance audits with our internal teams and our external auditors

Greater Grand Rapids, Michigan Area

Maintained hardware and software for all users above restaurant level, including future planning of technical infrastructure, its financial impacts, and facilitating its deployment/application.● I am the primary point of contact for computer problems for over 80 people in the Restaurant Service Center and all of Field Ops (+90)● Since my second year, I have been part of the infrastructure team comprised of myself, the Director of IT, and the other system administrators which has shaped the role technology plays in our multi-million-dollar company● Developed a low-cost Chromebook solution for our 400 restaurants with capabilities that included: telemedicine, intranet connectivity, remote image deployment, timesheets, cloud maintenance, and supporting documentation for support team handoff● Primary consultant for all departments regarding the integration of new software / hardware / services / etc to facilitate their use case scenarios● Maintained the PC refresh cycle of all non-restaurant workstations, including budget / procurement / repair / deployment to ensure all employees have access to current generation equipment● Conceptualized and led a technical orientation for every new hire at the Restaurant Service Center to explain all the technology they will utilize in their role in the company, ensuring every employee feels, and is, empowered from their first day on the job

Moline, Mi

Maintained quote system on daily basis, prospected new business leads, finalized quote packages, troubleshot quotes and finished product issues, prepared marketing packages, maintained healthy professional relationships with current accounts.● Constructed new reporting metrics system that is used company-wide to measure personal and company sales productivity● Created standard operating training procedures for sales department● Integrated new CRM sales software into current operations, trained other employees on its use● Electively developed strategies and structures for new media marketing and lead generation systems. Increased labor efficiency by 207 hours and raised marketing success rates by 20% ● Conceptualized and produced original quote-status system to organize progress of current quotes moving through each department, and retain records on past quotes and their relevant data

Kalamazoo, Michigan Area

Worked independently and was responsible for deploying new networks (Coaxial, Cat5, and Wireless) for endpoint customers utilizing a variety of technologies, services, and mediums. Was also called to troubleshoot problems at existing networks.● Proficient at cutting, crimping and installing jacks for Cat5 cable and Coaxial Cable● Used Trilithic signal measuring devices to measure noise and signal strength for digital and analog transmissions● Installed and configured LANs (Wired and Wireless) for multiple operating systems● Provisioned modems and deployed VOIP services through integration with existing phone lines● Was responsible for keeping a real-time inventory of all company equipment in my possession which changed daily

Kalamazoo, Michigan Area

Increased customer service skills, gained expert knowledge in several new software programs and point-of-sale systems operations, promoted within two years of employment to position leading other employees and responsible for their performance.● Completed scheduling duties for all front-end employees● Performed manager overrides for transaction and informational changes● Handled high-volumes of currency, responsible for stocking registers at store-open and managing end-of-day accounting● Specifically tasked with reading store process updates and converting them to abridged versions for all store-employees

I am an independent sales operative who maintains his commission rank even in times of dormancy. I have not made any efforts to continue this side business recently due to time restraints.As a field manager, I gained more from commissions than entry level positions.•I would help train new employees and give tips for better salesmanship.•I would set up appointments to sell my products, answer questions about the product, and complete sales. More information is available upon request.

I would wash and clean each cart as it came in. I would also restock complimentary items such as pencils and scorecards. I would park the fleet each night as we closed and bring the fleet out each morning before we opened. I would also pick up the balls on the driving range with the picker.

As a retail associate I would help customers find the books they wished to purchase. I would also help customers to order books to be picked up in the store, using an online warehouse program. I would also run the cash register using an old point of sale software.

As a worker on the line I was responsible for several positions, which would change as the night would progress. *I would assemble boxes and reinforce them. *I would drag boxes along the line to the chutes. *I would fill boxes with 1,500 lbs of frozen goods and then push them along the line to the fork-lifts.

I was responsible for taking printed circuit boards and assembling them with provided components by soldering them into place.

I would wash and clean each cart as it came in. I would also restock complimentary items such as pencils and scorecards. I would park the fleet each night as we closed and bring the fleet out each morning before we opened. I was also responsible for refueling the fleet. I would also pick up the balls on the driving range with the picker.

Vocal Music Education, Linguistics

Activities and Societies: I helped to govern and run the RSO Zombies VS. Humans nearly my entire time there, and continued to help run it.

Video Game Design

Computer Science, Vocal Music

Activities and Societies: Was part of "Shades of Blue" their premier vocal jazz ensemble.I was on the Dean's list during my time there.