Shane House Email & Phone Number

Toronto, On, Ca

Toronto, Canada Area

- Exceeded monthly and yearly sales targets- Met or exceeded monthly call and meeting requirements- Managed a portfolio of over 200 current and prospective clients- Skilled in relaying urgent information in high pressure situations to customers- Worked with multiple departments to problem solve key issues in a timely manner- Co-ordinated with our Operations department to perform complex logistical requirements for transport of passengers- Experience contacting and working with C-Level executives- Worked with industry standard CRM tools (Salesforce, etc) - Trained newer employees on company CRM and sales techniques to close clients- Experience working with multiple departments to have payments issued for invoices with vendors- Ability to step back and assess a situation quickly in a high pressure environment before finding a way to proceed.- Confirming contract details by reading vendor contracts to determine and confirm they adhere to company policy - Analyze routings and flights to determine if it is logistically possible to perform with the desired model of transport- Was elected to take Management Training by my department and successfully completed it- Department Representative for the Joint Health and Safety Committee

Toronto, Ontario, Canada

Worked as an Aviation Consultant for the largest air charter brokerage in the world. They work in advising on aircraft solutions for some of the largest companies in the world. I specialized in the private aircraft sector providing helicopters, turboprops and executive aircraft. Some of the different industries I sold to was mining, entertainment, investment firms, manufacturing and private individuals. These solutions were provided both nationally and internationally (Europe, Asia, South America, etc.) working with partner airlines to provide an exceptional service for my clients.Some of the different responsibilities, achievements and targets I had were:- Reached or exceeded sales targets on a monthly basis- Converted over 70 new clients as a sales rep beginning January 2016- Specialized in cracking and converting difficult accounts- Trained all new employees starting August 2017 on marketing themselves to customers, sales techniques and aircraft training- Developed small one off accounts over time into large repeat customers- Visited clients all over Canada on a monthly basis averaging around 8 meeting a month on average- Consulted with clients on the different types of aircraft either on the phone or in person- Consistently received perfect customer service surveys from clients- Discussed in weekly meetings new sales and marketing initiatives to employees- Worked with marketing department creating Canadian customer initiatives- Experience making tough decisions on the fly depending on flight schedule and conditions- Helped develop a positive culture change and grow sales department- Experience making 40-50 sales calls a day to prospective clients- Conversed and presented to wealthy individuals, large companies and celebrities- Discussed with upper management training techniques for new hires- Consistently worked in high pressure sales situations - Logged calls made to prospective clients using internal CRM tools

Toronto, Canada Area

I was a National Account Manager for Cogent Communications, one of the largest Internet Service Providers in the world. They specialize in dedicated internet access, ethernet point-to-point connections, VPLS and colocation services. In my position, I sold these services in both a commercial and wholesale capacity to both national and international clients located throughout North America and Europe.Some of my daily tasks included:- Continually prospecting for new clients in a variety of different verticals- Managing my current customers (over 85) needs and answering any questions they may have- Contacting new prospective clients in different major markets by averaging around 40 calls to new prospective clients a day- Properly adjusting my monthly forecast to accurately predict my monthly sales Company highlights include:- Meeting or exceeding 100% of quota ($4000 monthly quota) every month in 2014- Being promoted to National Account Manager in December of 2013- Making it past my first 12 months as a Regional Account Manager in May of 2013- Winning one of three "Rising Star" awards at our 2012 Cogent Sales Conference in Las Vegas for displaying the most potential as a Regional Account Manager in his first year- Closing my first contract with Cogent- Closing my first International Client in May of 2013- Closing the first colocation deal in the history of Cogent in CanadaCogent employment experience:- Experience dealing with potential and current clients in Canada, United States and Europe- Understanding of how internet and colocation is deployed and installed at sites through On-Net and Off-Net connections- Experience conducting business meetings and conference calls with clients ranging from large enterprise to small mom and pop shops- Properly understanding clients needs and knowing how to fit our products into there plan- Experience selling colocation

Belleville, Ontario

I was a Customer Service Technician for Hewlett-Packard. I would troubleshoot issues with customers over the phone who owned Apple computers and Hewlett-Packard printers. After or during troubleshooting, I would try and up-sell them by selling HP products or upgrading the current technology they had.Some of my daily tasks included:- Handing a large call volume from irate customers- After making customers happy, getting them to purchase accessories for current product or up-selling them to higher end products- Entering, gathering and updating customer information in our CRM toolsCompany highlights include:- For every month of employment except for one, consistently sold in the top 50 out of the 400 employees in the division- Sold over $2,000 in HP products in every month of employment- Hit my one year anniversary of employment in April of 2012Hewlett-Packard employment experience:- Held an average of 25% closing rate on calls- Exceeded company targets for both sales and customer service- Taught new employees on how to handle irate customers and how to sell to them- Experience relaying complex information over the phone- Team player who always helped with other employees and worked well with others

Mississauga, On

As a Partnerships Coordinator, I was held with the task of finding prospective advertisers for sporting events. I was also in charge of over $100,000 in company contracts ranging from sponsorship sales to administrative work.Some of my daily tasks included:- Finding prospective advertisers for sporting events I manager- Running and attending meetings with companies who were looking to advertise at our sporting events- Coming up with different marketing ideas and campaigns for said sporting eventsCompany highlights included:- Speaking with Doug Gilmour about potential business- Being one of three interns hired by the company out of the 30 interns that worked for Cosmos Sports the entire year- Being promoted to Partnerships Coordinator on August of 2010- Closing first sponsorship deal in August of 2010- Finding interested buyer for minor league sports team on third day into job- Earning enough trust to run over $100,000 worth of company contracts for companyCosmos Sports Employment Experience- Cold calling on a consistent basis to find potential advertisers - Running and attending meeting with said companies- Handling all marketing and administrative work for a Racing series- Attending networking events to gather more contacts- Working with interns and organizing initiatives and tasks for them to achieve for me- Finding potential buyers for a minor league hockey team

Diploma, Business Administration And Marketing

While in school I am an announcer for the Durham Lords and UOIT Ridgebacks sports teams while also writing about the Toronto Maple Leafs.

High School Diploma