Shane Brown

Shane Brown Email and Phone Number

Manager, Business Performance @ IAG
Landsborough, QLD, AU
Shane Brown's Location
Landsborough, Queensland, Australia, Australia
Shane Brown's Contact Details

Shane Brown personal email

n/a
About Shane Brown

I am a delivery specialist with a strategic mindset, and more than 20 years’ experience managing a variety of transformation & optimisation projects at IAG. I have an affiliative leadership style and a proven track record with stakeholders as a trusted and influential advisor. My professional development includes formal training in project management, change management, negotiation & Lean Six Sigma methodologies.

Shane Brown's Current Company Details
IAG

Iag

View
Manager, Business Performance
Landsborough, QLD, AU
Website:
iag.com.au
Employees:
12404
Shane Brown Work Experience Details
  • Iag
    Manager, Business Performance
    Iag
    Landsborough, Qld, Au
    View
  • Iag
    Principal, Strategy And Planning
    Iag Jul 2022 - Present
    Sunshine Coast, Queensland, Australia
    Supporting WFI’s strategic ambitions through the delivery of data driven analysis into competitor markets, external trends, portfolio performance and the curation of WFI’s business plan and performance review.
    View
  • Iag
    Manager, Program Delivery
    Iag Apr 2021 - Jun 2022
    Leading the strategy, planning and execution of the WFI Ways of Working program; targeting engagement & culture, risk and regulation, improved customer experience, improved business processes and ROI outcomes.
    View
  • Iag
    Lead, Project Management
    Iag Jul 2019 - Apr 2021
    Melbourne, Australia
    Project Manage the optimisation of digital finance systems and the transformation program within Enterprise Finance and Operations
    View
  • Iag
    Lead, Transitions Project Management
    Iag Jan 2017 - Jul 2019
    Melbourne, Australia
    Project manage the transition of in scope business functions to IAG's offshore strategic BPO partners.
    View
  • Iag
    Major Initiatives Specialist
    Iag Apr 2015 - Jan 2017
    Lead the successful implementation of projects and initiatives, supporting the business through change and embedment.
    View
  • Iag
    Process Improvement Specialist
    Iag Jun 2014 - Apr 2015
    Develop, deliver and embed process improvement projects and solutions for CGU Claims Services, including undertaking a current and future state analysis, gaining commitment to the change and managing the project deliveryAchievements: • Winner of the 2014 CGU Claims Excellence Awards ‘Individual Achievement’ category• Nominated in the 2014 CGU Excellence Awards in the ‘Operational Excellence‘ category
    View
  • Iag
    Telephony Operations Specialist
    Iag Oct 2011 - Jun 2014
    Responsible for consulting with CGU Divisions to design, document and deliver telephony solutions and support, providing efficiencies and cost savings, whilst assisting the business to provide ‘consistent and deliberate partner and customer experiences’.Achievements: • Winner of the 2012 CGU Excellence Awards ‘Customer Value – Internal’ category (team award)
    View
  • Iag
    Business Analyst
    Iag Feb 2004 - Oct 2011
    Provide analytical and business support to the Claims Response Team management and WorkForce Management teams.Achievements:• Nominated in the ‘Individual Achievement’ category at the 2011 CGU Excellence Awards
    View

Shane Brown Skills

Iex Nice Call Recording Ucce Cisco Technologies Cisco Call Manager Call Flow Project Delivery Stakeholder Management Iex Total View Centrevu Business Analytics Business Intelligence Relationship Improvement Relationship Management Process Analysis Change Management Strategic Planning Business Requirements Call Centers Project Portfolio Management Business Process Improvement Process Improvement Business Analysis

Frequently Asked Questions about Shane Brown

What company does Shane Brown work for?

Shane Brown works for Iag

What is Shane Brown's role at the current company?

Shane Brown's current role is Manager, Business Performance.

What is Shane Brown's email address?

Shane Brown's email address is sh****@****.com.au

What skills is Shane Brown known for?

Shane Brown has skills like Iex, Nice Call Recording, Ucce, Cisco Technologies, Cisco Call Manager, Call Flow, Project Delivery, Stakeholder Management, Iex Total View, Centrevu, Business Analytics, Business Intelligence.

Who are Shane Brown's colleagues?

Shane Brown's colleagues are Jimmy Nguyen, Rebecca Kerin, Spencer Duyker, Bev Fouladi, Peter Myles, Liam Daniels, Ken Yap.

Not the Shane Brown you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.