Shanel Brown, M.S. Email & Phone Number

United States

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida, United States

- Developed Tableau dashboards and update them on a weekly basis to be utilized by internal cross-functional entities including Flight, Inflight, and Tech Ops teams to meet JetBlue’s goals concerning attrition, performance, and crewmember satisfaction - Utilized data visualization tools to monitor weekly trends of new hires' performance metrics and training course approval processes to ensure training standards are reaching company goals to produce the most efficient crewmember for the JetBlue experience- Curate and monitor the Uniform Feedback program’s surveys, analysis, and data-driven suggestions to the Uniforms team based on 100+ crewmembers’ concerns to increase crewmember comfort while delivering the optimal customer experience- Source and audit over 20,000 airline crewmembers’ performance data gathered from the Performitiv platform to ensure accuracy and efficiency for weekly and monthly reports to provide stakeholders the ability to recognize areas for improvement to meet JetBlue’s goals in the customer experience

Orlando, Florida, United States

- Oversaw and managed all lab meetings to direct participants through necessary study instructions to accurately collect data for later analysis and conclusions.- Facilitated weekly communication with lab participants providing information on the study and participation expectations to ensure lab sessions could operate efficiently and timely. - Troubleshooted and developed solutions to technical difficulties and problems throughout the study to ensure we stayed on schedule and complied with the Institutional Review Board.

- Managed client communication for UCF’s internal consulting firm to ensure clients were aware of services as well as updates to their projects and deliverables- Tracked progress of 10+ client projects through Trello to provide updates on the status of assignments to the supervisor to keep the goals of UCF Performance Solutions on track and aligned with necessary deadlines- Solved all communication issues and developed solutions for over 20 students to continue research experience in between client projects and communication to ensure all deliverables were met and the consulting experience was gained

- Coordinated study on anti-racist practices of graduate school advisors and the psychological and academic outcomes of BIPOC (Black, Indigenous, and other people of color) students to discover the occurrence of these practices within academic studies and generate discussion on how to address them properly.- Researched and collated study scales on academic self-efficacy, graduate performance, microaggressions, organizational support, and inclusion to develop the final scale utilized by participants throughout the study- Authored and distributed research information to recruit 25+ participants to gather significant data for future analysis in the methodology section of the completed dissertation

Master Of Science - Ms, Industrial And Organizational Psychology, 4.00

Activities and Societies: Student Professionals for Industrial/Organizational Psychology (SPIOP), Performance Solutions, Blacks in IO

Bachelor Of Science - Bs, Psychology, 3.89 (Summa Cum Laude)

Activities and Societies: Student Government Association, Alpha Kappa Psi Professional Business Fraternity, Inc., George W. Gore Scholar.

Journalism, 6.3

Activities and Societies: National Honor Society, Student Government Association (Secretary), Future Business Leaders of America.