Technical Support Manager
Current
Jul 2024 - Present
AeroLeads people directory · profile
Shane Murphy Email & Phone Number
Technical Support Manager
at
Sophos
1 work email found
@fortinet.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Support Manager
Location
Maxville, Ontario, Canada
Company size
Who is Shane Murphy? Overview
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Quick answer
Shane Murphy is listed as Technical Support Manager at Sophos, a with 3432 employees, based in Maxville, Ontario, Canada. AeroLeads shows a work email signal at fortinet.com and a matched LinkedIn profile for Shane Murphy.
Shane Murphy previously worked as TAC Manager at Fortinet and TAC Engineer 2 at Fortinet. Shane Murphy holds Network Systems Engineer, Mcitp, 93 High Honours from Willis College Of Business And Technology.
Company email context
Email format at Sophos
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{first_initial}{last}@fortinet.com
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AeroLeads found 1 current-domain work email signal for Shane Murphy. Compare company email patterns before reaching out.
Profile bio
About Shane Murphy
My mission is to ensure the highest level of customer satisfaction and loyalty by delivering quality service and resolving problems efficiently and effectively. I also contribute to the improvement of Sophos products and services by capturing feedback, ideas, and requirements from clients and partners. I am passionate about network security and technology, and I enjoy learning new skills and staying updated on the latest trends and developments in the industry.
Listed skills include Mcts, Comptia A+ Certification, Cisco Networking, Network Administration, and 27 others.
Current workplace
Shane Murphy's current company
Company context helps verify the profile and gives searchers a useful next step.
Sophos
7 roles
Shane Murphy work experience
A career timeline built from the work history available for this profile.
Tac Manager
Dec 2021 - Jun 2024
Tac Engineer 2
- Process cases escalated by L1 engineers and duty managers.- Document bugs, write up field notes, capture ideas and requirements to improve Fortinet products and services.- Perform root cause analysis for complex networks and recommend design solutions for clients.- Reproduce client’s network environment on lab equipment in order to replicate technical issues.
Mar 2021 - Dec 2021
Tac Engineer I
-Troubleshooting on the full range of Fortinet products -Collection, analysis and change recommendations of configuration information -Collection and analysis of customer network information -Collection and initial analysis of packet trace information -Recommend corrective actions based on analysis -Provide customer education where needed due to gaps in networking, product knowledge etc…-Consultation of technical documentation, bulletins and release notes for known problems -Reproduction of customer environments on lab equipment -Follow up on technical cases including proper escalation and management of the case until case closure. -Manage customer communications and expectations until the closure of each case
Apr 2013 - Mar 2021
Subject Matter Expert
-Traveled to Kingston, ON to train agents and to Jonesboro, AR. for 2 months to launch new center-Provided client care support and 3rd level technical support-Administered ADI Payroll system-Provided quality assurance of agent calls-Trained agents, coached staff, monitored progression-Reviewed prior statistics and set goals for agents-Achieved & held top 10 in sales of over 250 people-Provided direct manager assistance
Jan 2004 - Jan 2011
Delivery Specialist
Dsi Noble Logistics
-Managed inventory, resources, and transported parts-Provided customer service support-Managed business needs and requirements-Performed bookkeeping duties using all Microsoft Office applications
Jan 2001 - Jan 2003
Co-Owner
Star Pest Control & Remodeling
-Negotiated contracts such as Dallas Cowboy Stadium, Dart Bus Inc., and H.U.D.D. Homes-Ensured quality assurance-Employee management and supervision-Provided business accounting needs and solutions-Project management and scheduling-Performed business payroll -Ordering and maintaining inventory-Contract re-negotiations-Performed on-site inspections
Jan 1997 - Jan 2001
Team & coworkers
Colleagues at Sophos
Other employees you can reach at sophos.com. View company contacts for 3432 employees →
GM
Gert-Jan Mulder
Colleague at SophosGreater Enschede Area, Netherlands
View →
JN
Justin Neelly
Colleague at SophosGardner, Kansas, United States
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MA
Monica Alexandra Prieto Rodriguez
Colleague at SophosBogotá, Capital District, Colombia
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CD
Christopher Dedeke
Colleague at SophosMainz, Rhineland-Palatinate, Germany
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JF
Jimi Falaiye
Colleague at SophosNigeria
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AS
Andrei Singeorzan
Colleague at SophosLondon, England, United Kingdom
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RI
Ralph I
Colleague at SophosMetro Manila, Philippines
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KK
Kaushal Kansara
Colleague at SophosAhmedabad, Gujarat, India
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GJ
Gareth Jones
Colleague at SophosBolton, England, United Kingdom
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WF
Wendy Feng
Colleague at SophosRichmond, British Columbia, Canada
View →
Gert-Jan Mulder
Colleague at SophosGreater Enschede Area, Netherlands
View →
JN
Justin Neelly
Colleague at SophosGardner, Kansas, United States
View →
MA
Monica Alexandra Prieto Rodriguez
Colleague at SophosBogotá, Capital District, Colombia
View →
CD
Christopher Dedeke
Colleague at SophosMainz, Rhineland-Palatinate, Germany
View →
JF
Jimi Falaiye
Colleague at SophosNigeria
View →
AS
Andrei Singeorzan
Colleague at SophosLondon, England, United Kingdom
View →
RI
Ralph I
Colleague at SophosMetro Manila, Philippines
View →
KK
Kaushal Kansara
Colleague at SophosAhmedabad, Gujarat, India
View →
GJ
Gareth Jones
Colleague at SophosBolton, England, United Kingdom
View →
WF
Wendy Feng
Colleague at SophosRichmond, British Columbia, Canada
View →
3 education records
Shane Murphy education
Network Systems Engineer, Mcitp, 93 High Honours
Willis College Of Business And Technology
Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, 3.7
Ati Career Training Center-Dallas
Diploma, Accelerated Business Management
Decatur High School
FAQ
Frequently asked questions about Shane Murphy
Quick answers generated from the profile data available on this page.
What company does Shane Murphy work for?
Shane Murphy works for Sophos.
What is Shane Murphy's role at Sophos?
Shane Murphy is listed as Technical Support Manager at Sophos.
What is Shane Murphy's email address?
AeroLeads has found 1 work email signal at @fortinet.com for Shane Murphy at Sophos.
Where is Shane Murphy based?
Shane Murphy is based in Maxville, Ontario, Canada while working with Sophos.
What companies has Shane Murphy worked for?
Shane Murphy has worked for Sophos, Fortinet, Startek, Dsi Noble Logistics, and Star Pest Control & Remodeling.
Who are Shane Murphy's colleagues at Sophos?
Shane Murphy's colleagues at Sophos include Gert-Jan Mulder, Justin Neelly, Monica Alexandra Prieto Rodriguez, Christopher Dedeke, and Jimi Falaiye.
How can I contact Shane Murphy?
You can use AeroLeads to view verified contact signals for Shane Murphy at Sophos, including work email, phone, and LinkedIn data when available.
What schools did Shane Murphy attend?
Shane Murphy holds Network Systems Engineer, Mcitp, 93 High Honours from Willis College Of Business And Technology.
What skills is Shane Murphy known for?
Shane Murphy is listed with skills including Mcts, Comptia A+ Certification, Cisco Networking, Network Administration, Windows Server, Windows 7, Windows Xp Pro, and Home Networking.
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