Shane Murphy Email and Phone Number
Shane Murphy work email
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Shane Murphy personal email
My mission is to ensure the highest level of customer satisfaction and loyalty by delivering quality service and resolving problems efficiently and effectively. I also contribute to the improvement of Sophos products and services by capturing feedback, ideas, and requirements from clients and partners. I am passionate about network security and technology, and I enjoy learning new skills and staying updated on the latest trends and developments in the industry.
Sophos
View- Website:
- sophos.com
- Employees:
- 3432
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Technical Support ManagerSophos Jul 2024 - PresentOttawa, Ontario, Canada
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Tac ManagerFortinet Dec 2021 - Jun 2024Ontario, Canada -
Tac Engineer 2Fortinet Mar 2021 - Dec 2021Ottawa, Ontario, Canada- Process cases escalated by L1 engineers and duty managers.- Document bugs, write up field notes, capture ideas and requirements to improve Fortinet products and services.- Perform root cause analysis for complex networks and recommend design solutions for clients.- Reproduce client’s network environment on lab equipment in order to replicate technical issues.
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Tac Engineer IFortinet Apr 2013 - Mar 2021Nepean, On-Troubleshooting on the full range of Fortinet products -Collection, analysis and change recommendations of configuration information -Collection and analysis of customer network information -Collection and initial analysis of packet trace information -Recommend corrective actions based on analysis -Provide customer education where needed due to gaps in networking, product knowledge etc…-Consultation of technical documentation, bulletins and release notes for known problems -Reproduction of customer environments on lab equipment -Follow up on technical cases including proper escalation and management of the case until case closure. -Manage customer communications and expectations until the closure of each case
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Subject Matter ExpertStartek Jan 2004 - Jan 2011Ontario, Canada-Traveled to Kingston, ON to train agents and to Jonesboro, AR. for 2 months to launch new center-Provided client care support and 3rd level technical support-Administered ADI Payroll system-Provided quality assurance of agent calls-Trained agents, coached staff, monitored progression-Reviewed prior statistics and set goals for agents-Achieved & held top 10 in sales of over 250 people-Provided direct manager assistance -
Delivery SpecialistDsi Noble Logistics Jan 2001 - Jan 2003Dallas/Fort Worth Area-Managed inventory, resources, and transported parts-Provided customer service support-Managed business needs and requirements-Performed bookkeeping duties using all Microsoft Office applications
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Co-OwnerStar Pest Control & Remodeling Jan 1997 - Jan 2001Dallas/Fort Worth Area-Negotiated contracts such as Dallas Cowboy Stadium, Dart Bus Inc., and H.U.D.D. Homes-Ensured quality assurance-Employee management and supervision-Provided business accounting needs and solutions-Project management and scheduling-Performed business payroll -Ordering and maintaining inventory-Contract re-negotiations-Performed on-site inspections
Shane Murphy Skills
Shane Murphy Education Details
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Willis College Of Business And Technology93 High Honours -
Ati Career Training Center-Dallas3.7
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Decatur High SchoolAccelerated Business Management
Frequently Asked Questions about Shane Murphy
What company does Shane Murphy work for?
Shane Murphy works for Sophos
What is Shane Murphy's role at the current company?
Shane Murphy's current role is TAC Manager @ Sophos| Technical Support, Network Administration.
What is Shane Murphy's email address?
Shane Murphy's email address is ha****@****msn.com
What schools did Shane Murphy attend?
Shane Murphy attended Willis College Of Business And Technology, Ati Career Training Center-Dallas, Decatur High School.
What skills is Shane Murphy known for?
Shane Murphy has skills like Mcts, Comptia A+ Certification, Cisco Networking, Network Administration, Windows Server, Windows 7, Windows Xp Pro, Home Networking, Computer Hardware, Customer Service, Microsoft Exchange, Microsoft Excel.
Who are Shane Murphy's colleagues?
Shane Murphy's colleagues are Michael Ochem, Edward Zachara, Baktiar Ali, Carol Mroz, Geraldine Nacman, Tanveer Shaikh, Ian Mathison.
Not the Shane Murphy you were looking for?
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Shane Murphy
Operations Specialist - Continued Excellence In Execution With Commitment To Ongoing EffectivnessToronto, On1musgravegroup.com -
3deltacontrols.com, nullptr.org, mcmedia-av.ca1 +160457XXXXX
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Shane Murphy
Director Cyber Digital Solutions North America/Executive Director National Digital Excellence CentreCanada1forces.gc.ca -
Shane Murphy
Toronto, On3founded.co, gmail.com, lawscout.ca1 +1 703-XXXXXXXX
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Shane Murphy
B2B Growth & Performance Marketing | Associate Director Of Paid Media @ DirectiveToronto, On19thco.com
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