Shane Ossa (He/Him/His)
AeroLeads people directory · profile

Shane Ossa (He/Him/His) Email & Phone Number

Customer Support Director, Supportability at Cloudflare
Location: San Francisco, California, United States 10 work roles 2 schools
1 work email found @cloudflare.com 3 phones found area 415 and 512 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 3 phones

Work email s****@cloudflare.com
Direct phone (415) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Cloudflare
Role
Customer Support Director, Supportability
Location
San Francisco, California, United States
Company size
1757 employees

Who is Shane Ossa (He/Him/His)? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Shane Ossa (He/Him/His) is listed as Customer Support Director, Supportability at Cloudflare, a company with 1757 employees, based in San Francisco, California, United States. AeroLeads shows a work email signal at cloudflare.com, phone signal with area code 415, 512, and a matched LinkedIn profile for Shane Ossa (He/Him/His).

Shane Ossa (He/Him/His) previously worked as Senior Manager, Supportability & Training at Cloudflare and Support Manager, Training & Policy at Cloudflare. Shane Ossa (He/Him/His) holds Liberal Arts, History, Geography, Cartography, Philosophy, from College Of Marin.

Company email context

Email format at Cloudflare

This section adds company-level context without repeating Shane Ossa (He/Him/His)'s masked contact details.

{first}@cloudflare.com
89% confidence

AeroLeads found 1 current-domain work email signal for Shane Ossa (He/Him/His). Compare company email patterns before reaching out.

View email format View company profile Management contacts
Profile bio

About Shane Ossa (He/Him/His)

Customer Support and Ops leader delivering exceptional CX at scale, operational efficiency, product adoption, and revenue growth.Helped grow Cloudflare Customer Support team from 20 to 250+ and counting (including deployment of AI tooling).Helped Cloudflare grow from <100MM to $1B, now working towards $5B ARR.Professional goals: Lead a dynamic organization.Help bring products and services to market to delight customers. Deliver measurable business impact. Facilitate professional growth for my team.Create a safe and inclusive workplace for all people.Skills & Expertise: Management, public speaking, recruiting, professional development, operations, strategic planning, OKRs, content strategy, product usability & supportability, and cross-functional collaboration.

Listed skills include Solar Thermal, Solar Energy, Solar Pv, Project Management, and 46 others.

Current workplace

Shane Ossa (He/Him/His)'s current company

Company context helps verify the profile and gives searchers a useful next step.

Cloudflare
Cloudflare
Customer Support Director, Supportability
san francisco, california, united states
Website
cloudflare.com
Employees
1757
AeroLeads page
Company profile
View company profile Email format
10 roles

Shane Ossa (He/Him/His) work experience

A career timeline built from the work history available for this profile.

Customer Support Director, Supportability

Current
Cloudflare

San Francisco, California, United States

Nov 2023 - Present

Senior Manager, Supportability & Training

Cloudflare

Director of the Training and Supportability teams. Responsible for driving Support contact and escalation rate reduction, as well as CSAT, eSAT, and other KPIs.Collaboration with Product & Engineering, Sales, and other cross-functional orgs to improve the product and customer experience, reducing COGS while improving DNR.Owner of Support quality & voice-of.

Nov 2022 - Nov 2023

Support Manager, Training & Policy

Cloudflare

San Francisco Bay Area

Leader in the Support org focused on driving impactful OKRs.Manager of a team of dynamic L&D professionals.

Oct 2019 - Oct 2022

Technical Training Program Manager

Cloudflare, Inc.

Developed and managed a multifaceted technical program. Focused on improving Customer Support KPIs and optimizing efficiency.Cross-functional collaboration with Product & Engineering teams as well as Sales Enablement to achieve key deliverables.

Mar 2017 - Oct 2019

Technical Training Instructor

Sunpower Corporation

Technical training instructor, instructional designer, and courseware developer.Developed and managed a training program. Trained designers, engineers, and construction & project managers, as well as sales people. Worked cross-functionally to drive communications and process improvements within the company.Provided technical and applications support for.

Sep 2015 - Mar 2017

Solar Designer

Occidental Power Solar
  • BDR, Account Exec, Customer Success Manager, Estimator, Development Engineer, Project Engineer, and System Designer all in-one!
  • Solutions Engineering​ and Design Development
  • Spec and Implement Optimal Technology.
  • Made Electrical and Structural Engineering Calcs
  • AutoCAD drafting of plan sets (code compliant)
  • Presentation to Team of Design and Project Specifics
Jan 2014 - Sep 2015

Production Department Manager

Occidental Power Solar

San Francisco Bay Area

  • Management of an organization (10 direct reports)
  • Company Operations and Strategic Planning
  • Hiring and Development of staff
  • Management of multiple projects
  • Main point of contact with customers
  • Business Relationship Development and Management
Mar 2012 - Sep 2015

Project Estimator And Sales Person

Occidental Power Solar
  • Siting and Preliminary Design, Performance Modeling
  • Quote and Proposal Creation
  • Present Financing Options
  • Draft, Review, and Close Contracts
Sep 2011 - Sep 2015

Project Manager

Occidental Power
  • Design Implementation
  • Main Point of Contact with Client
  • Planning
  • Scheduling
  • Procurement
  • Subcontractor Management
Jan 2010 - Sep 2015
Team & coworkers

Colleagues at Cloudflare

Other employees you can reach at cloudflare.com. View company contacts for 1757 employees →

OY Oliver Yang Oliver Yang Colleague at Cloudflare Sunnyvale, California, United States, United States View → CJ Claudio Jolowicz Claudio Jolowicz Colleague at Cloudflare Berlin, Berlin, Germany, Germany View → MR Marlon Rigal Marlon Rigal Colleague at Cloudflare Lisbon Metropolitan Area, Portugal View → SA Samir Azmi Samir Azmi Colleague at Cloudflare San Jose, California, United States, United States View → MF Mohd Faisal Mohd Faisal Colleague at Cloudflare Hyderabad, Telangana, India, India View → JL Joao Leitao Joao Leitao Colleague at Cloudflare Lisboa, Lisbon, Portugal, Portugal View → FW Frank Webber Frank Webber Colleague at Cloudflare London, England, United Kingdom, United Kingdom View → MS Ma Siwen Ma Siwen Colleague at Cloudflare Chaoyang District, Beijing, China, China View → MK Madhu Kumaar Madhu Kumaar Colleague at Cloudflare Sydney, New South Wales, Australia, Australia View → LS Luis Silva Luis Silva Colleague at Cloudflare Cascais, Lisbon, Portugal, Portugal View →
2 education records

Shane Ossa (He/Him/His) education

Liberal Arts, History, Geography, Cartography, Philosophy,

College Of Marin

Activities and Societies: Basketball teamGIS, Liberal Arts

Music, Percussion

School Of The Arts San Francisco

Activities and Societies: Band, Wind Ensemble, Orchestra, BasketballPercussion, Drums, Sound

FAQ

Frequently asked questions about Shane Ossa (He/Him/His)

Quick answers generated from the profile data available on this page.

What company does Shane Ossa (He/Him/His) work for?

Shane Ossa (He/Him/His) works for Cloudflare.

What is Shane Ossa (He/Him/His)'s role at Cloudflare?

Shane Ossa (He/Him/His) is listed as Customer Support Director, Supportability at Cloudflare.

What is Shane Ossa (He/Him/His)'s email address?

AeroLeads has found 1 work email signal at @cloudflare.com for Shane Ossa (He/Him/His) at Cloudflare.

What is Shane Ossa (He/Him/His)'s phone number?

AeroLeads has found 3 phone signal(s) with area code 415, 512 for Shane Ossa (He/Him/His) at Cloudflare.

Where is Shane Ossa (He/Him/His) based?

Shane Ossa (He/Him/His) is based in San Francisco, California, United States while working with Cloudflare.

What companies has Shane Ossa (He/Him/His) worked for?

Shane Ossa (He/Him/His) has worked for Cloudflare, Cloudflare, Inc., Sunpower Corporation, Occidental Power Solar, and Occidental Power.

Who are Shane Ossa (He/Him/His)'s colleagues at Cloudflare?

Shane Ossa (He/Him/His)'s colleagues at Cloudflare include Oliver Yang, Claudio Jolowicz, Marlon Rigal, Samir Azmi, and Mohd Faisal.

How can I contact Shane Ossa (He/Him/His)?

You can use AeroLeads to view verified contact signals for Shane Ossa (He/Him/His) at Cloudflare, including work email, phone, and LinkedIn data when available.

What schools did Shane Ossa (He/Him/His) attend?

Shane Ossa (He/Him/His) holds Liberal Arts, History, Geography, Cartography, Philosophy, from College Of Marin.

What skills is Shane Ossa (He/Him/His) known for?

Shane Ossa (He/Him/His) is listed with skills including Solar Thermal, Solar Energy, Solar Pv, Project Management, Photovoltaics, Renewable Energy, Alternative Energy, and Sustainable Energy.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.