Shane Phipps Email & Phone Number

Greater Minneapolis-St. Paul Area

Manage concurrent low voltage projects across multiple geographies. Each project is in a retail location with varying combinations of scopes, deadlines, and site challenges. I collect and post project deliverables to validate progress. In this role, I communicate progress to various client audiences and internal stakeholders. There are daily meetings with.

Greater Minneapolis-St. Paul Area

Implementing data driven practices to improve CSAT, SLA, and P&L in a Retail environmentDR POC for retail emergenciesDeveloping Shift Left methodology that improves device availability for storesIdentifies root cause of issues and develops actions plans with multiple teams

Greater Minneapolis-St. Paul Area

• Developed valuable professional rapport in a matrix environment with operations managers, field managers and directors, network managers, and clients. Set standards in depth and breadth in service delivery, and.
• Managing a global hardware break/fix relationship in over 50 countries by engaging multiple levels of management, executive, and operations support.
• Managing a network hosting and monitoring relationship using ITSM by collaborating with support leaders within Unisys
• Analyzed service performance through several categories such as technician, model, and country to identify service shortfalls. Implemented action plans which resulted in reduced mean time to repair (MTTR) metric for.
• Reduced outstanding part returns by over $100k in eight months.
• Implemented a new client international break/fix contract for service in 11 countries.

Greater Minneapolis-St. Paul Area

• Developed valuable professional rapport in a matrix environment with operations managers, field managers and directors, network managers, and clients. Set standards in depth and breadth in service delivery, and.
• Managing a global hardware break/fix relationship in over 50 countries by engaging multiple levels of management, executive, and operations support.
• Managing a network hosting and monitoring relationship using ITSM by collaborating with support leaders within Unisys
• Analyzed service performance through several categories such as technician, model, and country to identify service shortfalls. Implemented action plans which resulted in reduced mean time to repair (MTTR) metric for.
• Reduced outstanding part returns by over $100k in eight months.
• Implemented a new client international break/fix contract for service in 11 countries.

Manage 10+ individuals regarding sales, staffing, performance, profit margins, and training.

Ba, American History, Political Science, Nordic Studies

Activities and Societies: Pi Gamma Mu, IM sports, internships at the Minnesota Historical Society and the Ramsey County Historical.

Computer Technology/Computer Systems Technology

Various coursework regarding desktop hardware, basic networking, and network administration