Shane Phillips Email & Phone Number

Hanover, Pennsylvania, United States

Lancaster, Pennsylvania Area

• Developed and implemented collection metrics.• Reduced departmental staff through process improvement and automation.• Implemented a written corporate credit policy & revised all customer credit lines.• Revised the corporate consignment process, and developed new, more secure contracts.• Created a corporate dispute resolution team with key department heads.• Developed and implemented a process to secure large projects/credit lines.• Increased cash flow by 20%.

York, Pennsylvania Area

• Developed and implemented collection metrics for all GBS divisions.• Standardized credit vetting process for the DIH Implants division.• Reduced the bad debt reserve by 60% for the DIH Implants division.• Instituted 3 months rolling bad debt reserve forecasting for all GBS Divisions.• Increased outgoing call volume by 35%.• Supervised a staff of sixteen collectors and a credit analyst.

York,Pa

Chambersburg, Pa

Harrisburg, Pa

• Implemented a cash forecasting program for the Traffic & Safety division.• Implemented Ohio & Florida’s “notice of furnishing” surety bond programs.• Standardized bond claim and mechanics liens processes for the entire organization.• Co-authored NESL’s credit and collections policy.

Camp Hill, Pa

Bachelor Of Science (Bs), Business Administration

Graduated with honors (Cum Laude) 3.66 GPA

Education record